Laura Barham
Norwich,Norfolk
Summary
Dedicated healthcare professional with comprehensive expertise in patient care, including palliative care, dementia awareness, and disability support. Proficient in safeguarding vulnerable adults and children, adhering to patient confidentiality, and managing confidential records. Skilled in medication administration, infection prevention and control, and providing personal care assistance. Committed to delivering person-centred care plans while ensuring effective communication with non-verbal patients. Career goal: to enhance patient well-being through compassionate and ethical healthcare practices.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Domestic Cleaning
The Maids Of Norwich
Norwich, Norfolk
03.2023 - 07.2025
- Demonstrated proficiency in all areas of domestic cleaning tasks.
- Carried out cleaning tasks, maintaining a tidy work environment.
- Conducted regular cleaning and maintenance checks on all kitchen equipment ensuring operational efficiency and longevity.
- Took part in regular training sessions on new cleaning methods improving quality of service rendered.
- Stripped down equipment for intensive cleaning.
- Closely managed cleaning product inventories for consistently well-stocked supplies.
- Demonstrated attention to detail whilst carrying out spot cleaning for an immaculate finish.
- Met health and safety regulations through the proper disposal of waste materials.
- Improved property appearances with comprehensive floor care including sweeping, mopping, and polishing.
- Maintained respectful relationships with clients upholding professionalism at all times.
- Upheld high level of cleanliness for customer comfort with daily dusting and vacuuming tasks.
Support worker for adults with complex needs
New Boundaries Group
Norwich, Norfolk
07.2019 - 07.2021
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Supported daily living skills training which increased client self-sufficiency.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Prepared nutritious meals that met special dietary needs of clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Provided companionship during outings contributing to an active social life for clients.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Participated in regular team meetings, enhancing quality of care provided.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Assured safety measures were met to prevent falls or accidents.
- Provided transportation for medical appointments, ensuring timely arrival.
- Encouraged social integration by facilitating community involvement opportunities.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted in maintaining a clean environment for improved client health.
- Assisted with mobility issues enabling easier movement around the home.
- Helped achieve patient independence through guided tasks and activities.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Planned, prepared and served meals for several clients, strictly following prescribed dietary orders.
- Actively listened to client concerns thus creating a comforting environment.
Sales assistant and cashier
Toys R Us
Norwich, Norfolk
07.2016 - 08.2018
- Conducted daily inventory checks to manage stock levels accurately.
- Utilised excellent communication skills to provide detailed product information.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepared orders for customers with wrapped, bagged and boxed items.
Education
GCSEs -
Earlham High School
Norwich, Norfolk 09.2000 - 09.2004
Skills
- Autism Early Bird course completed
- Care certificate
- Infection control practices
- Adhering to patient confidentiality
- Communicating with non-verbal patients
- Incontinence support
- Palliative care experience
- Comforting distressed patients
- Data entry efficiency
- Medical ethical understanding
- Personal care assistance
- Infection prevention and control
- Dementia awareness
- Medication Administration
- Patient health checks
- Resident washing and dressing
- Manual handling training
- Mobility assistance
- Disability support
- Safeguarding vulnerable adults
- Safeguarding of children and vulnerable adults
- Personal hygiene assistance
- Confidential record management
- Person-centred care plans
- Safeguarding knowledge
- First Aid
- Nutrition monitoring
Timeline
Domestic Cleaning
The Maids Of Norwich
03.2023 - 07.2025
Support worker for adults with complex needs
New Boundaries Group
07.2019 - 07.2021
Sales assistant and cashier
Toys R Us
07.2016 - 08.2018
GCSEs -
Earlham High School
09.2000 - 09.2004