Summary
Overview
Work history
Education
Skills
Timeline
Generic

Laura Baldwin

Caerphilly,United Kingdom

Summary

Dedicated professional with strong organizational and time management skills, proficient in task prioritization and patient confidentiality. Demonstrates resilience under pressure and a solid understanding of GDPR compliance as a safeguarding designate. Excellent communication and interpersonal abilities enable effective collaboration and independent work, with a commitment to inclusivity. Flexible availability and proficient computer skills enhance capacity for reflection and evaluation.

Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.

Overview

22
22
years of professional experience

Work history

Administrative assistant

Guardian Angels Care
Llanishen, Cardiff
09.2025 - Current
  • Maintained detailed records, ensuring accurate documentation.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Managed staff rotas for optimal coverage during peak periods.
  • Facilitated training sessions, enhancing staff competence and knowledge base.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Maintained confidential case documentation in line with data protection regulations.
  • Prepared reports for legal action and provided evidence in court.
  • Handled sensitive information confidentially, respecting privacy laws and regulations.

Flying Start Leader

Caerphilly County Borough Council
Caerphilly, Caerphilly
10.2024 - 08.2025
  • Work in partnership with multi-agencies to support clients with development and well-being needs.
  • Complete weekly audits to ensure tasks are complete and met to high standards.
  • Liaised with suppliers to ensure timely deliveries.
  • Led performance reviews, identified areas for improvement.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Regularly liaise with internal teams, senior managers, and external agencies to ensure cohesive service delivery
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Oversaw daily operations to achieve high productivity levels.
  • Act as a key point of contact for clients, handling enquiries, concerns, and feedback via phone, email, and written correspondence with efficiency and care.
  • Consistently build trust with clients and colleagues, contributing to a high standard of customer service and positive outcomes across the setting.
  • Managed 6 staff members daily

Flying Start Deputy Leader

Caerphilly County Borough Council
Caerphilly, Caerphilly
02.2016 - 10.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Led team meetings effectively to discuss developmental concerns or improvements in teaching strategies.
  • Regularly updated clients records accurately reflecting current developmental stage and any special requirements.
  • Managed parental concerns professionally whilst maintaining confidentiality of sensitive information.
  • Assisted with budget preparations enabling effective financial planning.

Teaching assistant in primary school

New Directions
Caerphilly, Caerphilly County Borough
09.2012 - 02.2016

Nursery nurse

Acorns Nurseries
Cardiff, Cardiff
07.2006 - 08.2013

Customer service assistant

Sainsburys
Cardiff, Cardiff
10.2003 - 09.2006

Education

NVQ Level 5 - Diploma in Leadership for Children's Care., Learning and Development (management)

Coleg y Cymoedd
Ystrad Mynach, Caerphilly County Borough

BTEC Level 3 - Early Years and Education

Ystrad Mynach college
Ystrad Mynach, Caerphilly County Borough

AAT Level 2 - Accounting and Book keeping

Ystrad Mynach College
Ystrad Mynach, Caerphilly County Borough

Skills

  • Organisational and time management skills
  • Prioritising as appropriate
  • Patient confidentiality adherence
  • Safeguarding designate
  • Flexible work hours availability
  • Resilient under pressure
  • Knowledge of GDPR compliance
  • Exceptional communication and interpersonal skills
  • Ability to independently and as part of a team
  • Being inclusive
  • Good computer skills
  • Reflection and evaluating skills
  • Valid driving licence

Timeline

Administrative assistant

Guardian Angels Care
09.2025 - Current

Flying Start Leader

Caerphilly County Borough Council
10.2024 - 08.2025

Flying Start Deputy Leader

Caerphilly County Borough Council
02.2016 - 10.2024

Teaching assistant in primary school

New Directions
09.2012 - 02.2016

Nursery nurse

Acorns Nurseries
07.2006 - 08.2013

Customer service assistant

Sainsburys
10.2003 - 09.2006

NVQ Level 5 - Diploma in Leadership for Children's Care., Learning and Development (management)

Coleg y Cymoedd

BTEC Level 3 - Early Years and Education

Ystrad Mynach college

AAT Level 2 - Accounting and Book keeping

Ystrad Mynach College

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