Laura Antonia Neale

The Dome cinema

Swallows Retreat

Part time Driver and Assistant Florist

Estate Agency Viewing Assistant

• Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
• Sales and Lettings
• Covered staff absence at branches in reigate, horley, and dorking

• Provided training for new staff members to ensure quality service delivery.
• Supervised team members, enhancing overall productivity and effectiveness.
• Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.

• Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
• Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
• Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
• Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
• Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.

• Weekend barista, within the grounds of Polesden Lacey.
• Evening restaurant cleaning

• Apprenticeship: Assisting staff and clients. Washing hair, Mixing colour, Keeping salon clean
• Attend In House Training
• Attend NESCOT COLLEGE 1 day a week starting in September 2010

• Attend client's homes at set times during the day and night assisting with daily duties e.g. feeding lunch/dinner, personal care
• Give medication

• Serve customers through the day
• Helping with customer queries
• Trained self scan operator

• General admin duties
• Invoices
• Write up valuations, download pictures and sent to vendors for approval

• Booked viewings and rang applicants
• Registered applicants
• General admin duties

• Worked with CARL and LETMC
• LETMC Training Course in Cardiff
• Booked viewings and liaised with landlords
• Took deposits, referenced tenants, booked check in and outs, inventories.
• Drew up Tenancy Agreements, Renewals
• Put new properties on to FindaProperty, Rightmove and Mark Richmond Website.
• Worked with Expert Agent – web based programme available on any pc. Displays applicants enabling you to send emails, sms, letters with property photos and info. Diary setting tasks and reminders to call applicants, scheduling viewings and appointments, which show up on your personal daily planner. Matches Properties to applicants.
• Worked with PMX database of properties, landlords and tenants details.
• Booked appointments with applicants meeting at office, properties or stations
• Contributed to mailings and leaflet dropping tasks
• Worked in Property Management for a total of 3weeks.
• Received £100 prize money for getting 6 lets in one week as a probationer and was on the front page of Choices Staff Magazine as a TopNeg, in top 10 of TopNegs.
• Received 96% in 3month probationer's exam.

• Retail shop work – M&Co Cobham
• Retail shop work – Talbot's Kingston
• Elmbridge Council Depot

• Maintaining work environment and excellent customer service throughout day.
• Check in/out customers
• Switchboard including Off Peak Reservations
• Float checks and continual shift procedures

• Runnymede Council
• Aircom International
• Lainden Homes
• M25 Speare
• ACS International Schools

• Take and process customer orders by phone, fax, email, post – ensuring deliveries correctly scheduled on ERP system
• Advise customers of stock availability / delivery times and answer customer queries
• Liaise with Purchasing department re: direct billed orders
• Liaise with Accounts
• Create advice notes and control correct transmission to warehouse every hour
• Create proforma invoices
• Investigate delivery problems by PODs
• Answer all incoming calls when receptionist is busy
• Ad hoc jobs to support the sales team e.g. sending out brochures, filling, sending out quotations
• Take on specific projects e.g. targeted mailing, leaflet production on a daily basis
• Maintenance of customer database

• Store is faced up at all times
• Customer Service

• Service
• Preparation

• Kept store clean, tidy, stocked
• Till trained
• Unpacked stock

• Assisted in the 'Big Blue' Restaurant and within Conference Centre (C&B)
• Open, Closed and cash-upped 'Squiggles', Café. Unsupervised.
• Room Service
• Learnt how to use Squirrel – electronic till
• Keeping centre clean, and looking after customers
• Testing pool for PH Levels
• Took booking for beauty.
• RECEIVED NVQ FOOD & DRINK LEVEL 2 – AUG 2001

• Serving Customers
• Cashing Up and Closing Up Store alone
• Worked in 5 different shops