LAURA ANGIUS

• Assess and carry out clinical coding of incoming medical documentation from external healthcare providers, ensuring accurate allocation to the relevant clinical teams or secure archiving.

• Oversee the handling of diagnostic results, directing them for timely review and follow-up.

• Coordinate and process referral requests to secondary care, ensuring timely progression and clear communication between services.

• Uphold strict standards of confidentiality, precision, and compliance with NHS guidelines in all administrative workflows.

• Provide administrative support across central workflows, ensuring accurate and timely processing of high-volume clinical documentation.

• Prioritise workload to support timely processing of high-volume clinical documentation

• Welcomed patients in person and over the phone, ensuring a professional, calm and supportive first point of contact

• Managed appointments, enquiries, and correspondence, directing them appropriately to clinicians or administrative colleagues.

• Coordinated diaries and room bookings, supporting smooth patient flow and daily practice operations.

• Handled patient documentation, mail, and data entry with attention to accuracy and confidentiality.

• Registered and reassured patients during the COVID-19 vaccination programme, ensuring efficient check-in and documentation.

• Screened patients for symptoms and verified eligibility according to NHS guidelines.

• Provided clear information about the vaccination process and addressed patient concerns with empathy.

• Maintained safe clinic flow in collaboration with clinical teams, applying infection control protocols.