laura Andrews
consett ,Durham
Summary
High - energy individual with strong money management. Skilled at keeping areas cleaned and sanitised well and keeping the premises well stocked. Dedicated to maximising customer satisfaction by delivering knowledgeable and fast service. I am very passionate about the customers needs and will always be efficient in maintaining exceptional service. I am goal driven always up for learning something new and putting my self out there front of house with a warm and friendly gesture. Work well within a team to keep the business flowing. Very confident in handling cash and card payments.
Overview
9
9
years of professional experience
Work history
Bar Supervisor
trysha suddick
Shotley Bridge, Durham
01.2021 - Current
- Mentored junior bartenders / waiter staff in showing them my skills and guiding them down the right direction
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- working well within a team to encourage we have a good work flow and happy working environment
- Handling money on a daily basis this includes taking payments from customers and opening up and closing down the till and card machine.
Kitchen Staff Member
victoria suddick
Shotley Bridge, Durham
06.2020 - 10.2021
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Maintained utensils, knives and kitchen equipment.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Took orders and portioned food for delivery to client tables.
Care Worker
brockwell court
Consett, Durham
03.2020 - 05.2020
- Aided in bathing, dressing and continence support.
- Updated doctors and family members on client progress.
- Assisted individuals with daily activities to facilitate independent living.
- Performed range of motion exercises, supporting improved service user health and fitness.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- supporting the residents and reassuring them by connecting and building trust with the residents I worked close with on a daily basis.
Hair Dresser
john harrison
Stanley, Durham
06.2014 - 09.2016
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Managed busy schedule to minimise appointment delays.
- Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Purchased supplies to maintain full stock and inventory.
Education
GCSEs - health and social
Consett Academy
Consett 05/2013 - 06/2013
GCSEs - I.T
Consett Academy
Consett 05/2013 - 06/2013
GCSEs - science
Consett Academy
Consett 05/2013 - 06/2013
NVQ Level 2 - hair dressing
derwentside college
Consett, Durham 09/2014 - 03/2015
NVQ Level 1 - English
derwernt side college
Consett, Durham 12/2014 - 12/2014
NVQ Level 2 - Awarness of mental health problems
Sunderland College
Sunderland 05/2018 - 11/2018
NVQ Level 2 - understanding behaviour that challenges
Sunderland College
Sunderland 06/2019 - 12/2019
Skills
- Employee training
- Courteous
- Hospitality expertise
- Safe serving knowledge
- Verbal communication
- Floor staff management
- Cash control
- Exemplary hygiene standards
- Marketing and sales experience
- Outstanding customer service
- Strong communication
Timeline
Bar Supervisor
trysha suddick
01.2021 - Current
Kitchen Staff Member
victoria suddick
06.2020 - 10.2021
Care Worker
brockwell court
03.2020 - 05.2020
Hair Dresser
john harrison
06.2014 - 09.2016
GCSEs - health and social
Consett Academy
05/2013 - 06/2013
GCSEs - I.T
Consett Academy
05/2013 - 06/2013
GCSEs - science
Consett Academy
05/2013 - 06/2013
NVQ Level 2 - hair dressing
derwentside college
09/2014 - 03/2015
NVQ Level 1 - English
derwernt side college
12/2014 - 12/2014
NVQ Level 2 - Awarness of mental health problems
Sunderland College
05/2018 - 11/2018
NVQ Level 2 - understanding behaviour that challenges
Sunderland College
06/2019 - 12/2019
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