Laura Alexander
LEICESTER,LEICESTERSHIRE
Summary
Detail-oriented administrator with expertise in diary management and document organization. Ensures compliance with data protection regulations while maintaining efficient archiving systems. Builds strong relationships with clients and vendors to enhance collaboration and resolve issues promptly. Highly adaptable with proven problem-solving and decision-making skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Sales
Sankofa Events and Promotions Ltd
LEICESTER
01.2022 - 01.2026
- Managed administrative tasks related to events by overseeing contract agreements, payment processes, and record-keeping.
- Cultivated strong relationships with clients, vendors, and employees to foster collaboration and mutual success.
- Facilitated contract negotiations with suppliers to secure advantageous payment terms and optimise cash flow.
- Coordinated venue selections and audiovisual requirements for conferences, ensuring seamless event execution.
- Addressed crisis situations effectively to resolve unexpected issues and maintain service standards.
- Facilitated consultation with clients to refine event specifications and assess package offerings.
Administrator (Freelance)
Kepm Management
12.2011 - 06.2025
- Coordinated diary management, scheduled meetings, and organised files efficiently.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Assisted with client correspondence and order tracking.
Supported data communication efforts and document preparation.
Facilitated communication between clients and team members. - Processed client invoices efficiently, ensuring timely collections, and minimising outstanding debts.
- Set up new files and assigned tracking numbers.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Conducted comprehensive database management, ensuring accurate and up-to-date records for efficient information retrieval.
Medical Administrative Assistant
Walm Lane Surgery
London
01.2003 - 07.2013
- Streamlined preparation of medical reports and documentation to ensure accuracy and efficiency.
- Safeguarded sensitive patient information while maintaining discretion and upholding data protection standards.
- Coordinated patient appointments to optimise scheduling and enhance operational efficiency in a busy medical practice.
Education
Master of Business Administration - Business Management
University of Sunderland
Sunderland01-2011
Ethames Graduate School
London01-2009
Ethames Graduate School
London01-2006
Skills
- Client relationship management
- Event coordination
- Crisis management
- Database management
- Team collaboration
- Performance monitoring
- Data protection compliance
- Strategic planning
- General office administration
- Microsoft office suite proficiency
Languages
English
First Language
French
Intermediate
B1
Certification
- The Association of Business Executives (ABE) Certificate of Associateship
Interests
- Reading
- World history and cultures
- Canva Design
- Music
Timeline
Manager of Business Development and Sales
Sankofa Events and Promotions Ltd
01.2022 - 01.2026
Administrator (Freelance)
Kepm Management
12.2011 - 06.2025
Medical Administrative Assistant
Walm Lane Surgery
01.2003 - 07.2013
Master of Business Administration - Business Management
University of Sunderland
Ethames Graduate School
Ethames Graduate School