Latoya Spellen
London
Summary
Highly skilled professional with extensive proficiency in Microsoft Office Suite, data entry, and helpdesk operations. Demonstrates strong written communication, problem-solving abilities, and resilience to stressful situations. Experienced in webpage design, public speaking, and graphic design. Adept at electronic switchboard operation and knowledgeable in VoIP technologies. Committed to leveraging skills in a dynamic work environment while pursuing continuous professional growth.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Admin/Reservation Agent
Enterprise Rent-A-Car
09.2016 - 09.2023
- Ensured seamless booking experience by managing all reservation processes efficiently.
- Assisted in customer queries resolution by displaying extensive knowledge of company procedures
- Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
- Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
- Coordinated effectively with team members, resulting in improved performance.
Sales assistant
John Lewis & Partners
London
10.2012 - 05.2016
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Resolved customer complaints professionally leading to higher retention rates.
Sales assistant
Debenhams
London
10.2010 - 10.2012
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Utilised barcode scanners for expedited stock checking process.
- Identified damaged or expired products, prompting timely removal from shelves.
- Counted physical inventory carefully, achieving close alignment with digital records.
Education
BTEC National Diploma - Music business and Composition
City and Islington College
City of london 09.2006 - 09.2008
Skills
- Microsoft office suite proficiency
- Keyboard speed accuracy
- Webpage design basics
- Helpdesk operations
- Data entry proficiency
- Knowledge of voip technologies
- Resilience to stressful situations
- Strong written communication
- Cash handling
- Problem-solving
- Public speaking
- Basic graphic design
- Electronic switchboard operation
Timeline
Admin/Reservation Agent
Enterprise Rent-A-Car
09.2016 - 09.2023
Sales assistant
John Lewis & Partners
10.2012 - 05.2016
Sales assistant
Debenhams
10.2010 - 10.2012
BTEC National Diploma - Music business and Composition
City and Islington College
09.2006 - 09.2008