Latoya Mapiringanwa
Care Assistant
Workington,CMA
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
14
14
years of professional experience
Work History
Health Care Assistant
Bellcare Domicilliary
07.2023 - Current
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Aided patients with walking and limb exercises to improve strength and balance.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Administered prescribed medications and monitored patient reactions to address contraindications.
Practice Manager
The Day Clinic on Oxford (Pty) Ltd
11.2017 - 09.2022
- Establish and implement effective workplace procedures
- Ensure policies and best practices are up to industry standards and government regulations
- Renewal of clinic licences and keeping up to date with policies in line with the department of health
- Assist in hiring, training and monitoring of administrative stuff
- Organize patient records using electronic health records keeping
- Supervise daily practice operations such as billing, debt collections, security and occupational health and safety
- Monitor the inventory for supplies and medical equipment and organize for resupply
- Assisting the Nurses and Doctors with patients
- Interact with patients and address their complaints
- Coordinate regular staff meetings and performance reviews
- Collaborate with Physicians to develop business strategies and patient services
- Conducting introductory groups for adult and adolescent groups.
Online & Telephone Support Technician
Paynet Zimbabwe
03.2011 - 03.2012
- Fault and incident logging
- Escalation of outstanding jobs and tracking and resolving until closed
- Reception of visitors and attending telephone calls
- Assisting clients with office transmission
- Preparing and checking job cards for invoicing
- Allocate jobs, track support personnel and contact clients to make sure jobs are completed
- Liaising and reporting back to service delivery coordinator daily on faults cleared and those outstanding
- Maintain and review specifications for fault logging and tracking system to cope with service delivery products
- Invoice site support jobs upon completion
- Maintenance of all soft copy manuals and ensuring that they are distributed to clients at their request
- Preparing security log book and making sure it's always signed.
Office Manager
Moriel Africa Group
11.2012 - 04.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
ICDL Trainer
Silicon Valley Technologies
11.2010 - 02.2011
- Training both individual and corporate clients IT courses
- Ensuring that computer equipment used for training is functioning well
- Troubleshooting and identifying sources of malfunction in computers
- Developing, compiling and filing appropriate training materials and training modules for the clients
- Providing training feedback to management
- Recommending and advising management of any necessary improvements and changing in technological trends, marketing and competition as appropriate
- Performing front office duties (Administration & Reception).
Asst Computer Technician
Computer Centre (University of Zimbabwe)
01.2010 - 10.2010
- Maintaining and Upgrading University of Zimbabwe Computers
- Carrying out software installations and upgrading
- Cleaning viruses
- Troubleshooting and Solving various Network problems
- Troubleshooting and Solving various Hardware problems
- Updating University of Zimbabwe inventory database
- Teaching computer introduction courses
- Creating user accounts.
Education
Bachelor of Arts - Health Science & Social Services Applied Psycholog
University of South Africa
Pretoria, Gauteng04.2023
Associate of Applied Science - Diploma in Information Technology Network Eng
University of Zimbabwe
Harare, Mashonaland Central12.2010
Skills
Practice Marketing
undefinedAttributes
- Excellent Computer Skills
- Excellent interpersonal skills
- Highly Innovative and Resourceful
- Self motivated
- Goal driven and have the ability to work under pressure with minimum supervision
Professional Qualifications
Bachelor of Arts (Health Science & Social Services), Diploma in Applied Information Technology (Network Engineering), Certificate in HIV/AIDS Counselling, Certificate in Nurse Aide (Red Cross Society), Dialectical Behaviour Therapy (DBT) Training
Physical Address
23 Hartside Court Workington
References
- Mrs Luissa Pike Bellcare Domicilliary +447738043807
- Dr Ella J Brent, The Day Clinic on Oxford Pty Ltd, 75 Oxford Road Saxonwold, Johannesburg, South Africa, 010 350 0350, +2772 392 3562, ellabrent@wol.co.za
- Mrs Delia Rossouw Oxford Healthcare Centre, 75 Oxford Road Saxonwold, Johannesburg, South Africa,+27762811737
- Mr. S. Dube, Chief Operations Officer Paynet Zimbabwe, Stand 907 Premium Close, Mount Pleasant Business Park, Harare, Zimbabwe, +263 4 369 213-15, sdube@payserv.co.zw
- Mrs D E Bawa, The Director Rapha HealthCare Systems, Office 206, 2nd Floor, Joina City, Harare, Zimbabwe, +263 774 058 783, doris@raphaclinic.net
- Dr. GT Hapanyengwi, The Director Computer Centre (University of Zimbabwe), P O Box MP167 Mt Pleasant, Harare, Zimbabwe, (263) 4 307149, (263) 4 303211 ext 1378, director@compcentre.uz.ac.zw
Accomplishments
- Collaborated with team of Directors in the development of Mental Health day admission programme.
- I had the privilege of working closely with DBT trainers I received DBT Training for professionals.
- My job allowed me to attend ward rounds in which recommendations and treatment plans for patients were made. I am continuously learning and acquiring new skills whenever possible
Timeline
Health Care Assistant
Bellcare Domicilliary
07.2023 - Current
Practice Manager
The Day Clinic on Oxford (Pty) Ltd
11.2017 - 09.2022
Office Manager
Moriel Africa Group
11.2012 - 04.2016
Online & Telephone Support Technician
Paynet Zimbabwe
03.2011 - 03.2012
ICDL Trainer
Silicon Valley Technologies
11.2010 - 02.2011
Asst Computer Technician
Computer Centre (University of Zimbabwe)
01.2010 - 10.2010
Bachelor of Arts - Health Science & Social Services Applied Psycholog
University of South Africa
Associate of Applied Science - Diploma in Information Technology Network Eng
University of Zimbabwe
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