Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latifat Agboola

Latifat Agboola

Omowunmi
Corby,Northamptonshire

Summary

Caring and empathetic cater with experience I. providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

8
8
years of professional experience
11
11
Certifications

Work History

Support Worker

New Horizons Care
Corby, Northamptonshire
04.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.

Front Desk Executive

Jt Beaute
Lagos, Egbeda
02.2021 - 08.2021
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Conducted financial audits on scheduled basis.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Assistant Underwriter

Custodian Life Assurance
Lagos, Yaba
03.2016 - 10.2018
  • Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Provided high level of assistance to help with review, classification, coding, and rating of applications.
  • Entered payments, account information and call logs into turnkey system.

Customer Service Officer

Ecobank Nigeria Plc
Lagos, Alaba
02.2016 - 03.2016
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Promoted company brand and unique offerings through personalized customer service.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Education

OND - Marketing

Moshood Abiola Polytechnic
Ogun State, Nigeria
11.2015

SSCE -

Emmanuel Comprehensive College
Lagos Nigeria
05.2012

Skills

Daily living support

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Certification

Certified [Carer], [Support Worker]

Timeline

The Oliver McGowan mMandatory Training on Learning Disability and Autism

07-2023

CPI safety Intervention

05-2023

Support Worker

New Horizons Care
04.2023 - Current

Mental Health Awareness

04-2023

Basic Life support

03-2023

First Aid

03-2023

Catheter Care

03-2023

Acquired Brain Injury

03-2023

Understanding learning disabilities and Autistic Spectrum Disorder

03-2023

Medications Competency Assessment

03-2023

Wound Care and Tissue Viability Training

03-2023

Front Desk Executive

Jt Beaute
02.2021 - 08.2021

Assistant Underwriter

Custodian Life Assurance
03.2016 - 10.2018

Customer Service Officer

Ecobank Nigeria Plc
02.2016 - 03.2016

OND - Marketing

Moshood Abiola Polytechnic

SSCE -

Emmanuel Comprehensive College

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