Latheefa Ukkinniveettil Latheef
Technical Analyst
Summary
Driven Technology Analyst with 5+ years lending technical knowledge to generate IT design, thought and implementation with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful experience researching and crafting custom procedures and processes to resolve technology problems. Excels at charting workflow and writing specifications for ideal procedures, culling knowledge to bolster IT service delivery and troubleshooting. Exceptional deployment support to meet strategic plans and improve staff processes.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Data Analysis Lab Assistant
Teesside University
Middlesbrough
09.2022 - Current
- Performed the role of Lab assistant for the module Big Data and Business Intelligence to the Masters students of Computer Science.
- Up to date knowledge in Power BI.
- Key responsibility includes helping students to learn new tools in Power BI, giving feedbacks on their weekly tasks and supporting them to create and submit their final assessment.
Technical Analyst
Infosys Limited
Trivandrum
02.2017 - 08.2021
- NBN Co is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a monopoly whole-sale broadband provider.
- The purpose of the project is to enable High Speed Internet service ( 100 Mbps ) all over Australia by the end of 2020.
- Backend coding using java and python.
- Tools created according to client requirements are tested using both automatic manual testing.
- Front end fibre network designing performed using Autocad and MapInfo.
- Worked on Incidents with Jira and Service Now.
- Performed the role of SME for this project, which also includes tasks like setting up daily team meetings, taking sessions on new tasks which needs to perform that are defined from the updated customer requirement and collaborating end of the status from the team and submitting the reports.
Senior Testing Executive
Infosys Limited
Trivandrum
10.2015 - 01.2017
- Ulta Beauty, Inc. formerly known as Ulta Salon, Cosmetics & Fragrance Inc., is an American chain of beauty stores in the United States, headquartered in Bolingbrook, Illinois. Ulta Beauty currently has 1,196 stores across all 50 states.
- The purpose of this project to support the Ulta Beauty Website.
- Testing is performed using Selenium automation testing and manual testing as well.
- Worked on incidents using Jira.
- Functionalities are tested using SAP.
Education
Master of Science - Computer Science With Advanced Practice
Teesside University
Middlesbrough, United Kingdom 09.2021 - Current
Bachelor of Science - Physics With Applied Electronics
Nirmala College
Muvattupuzha, Kerala, India 06.2012 - 03.2015
High School Diploma -
NSS Higher Secondary School
Manakkad, Kerala, India 06.2010 - 03.2012
Skills
Data analysis
Remote Technical Support
On-Site Technical Support
Quality assurance
Effective communication
Implementation strategies
Diagnostics and troubleshooting
Business requirements analysis
Data Collection Monitoring
Virtualization
Project Management
Technical Writing
Action planning
Technical Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analysis Lab Assistant
Teesside University
09.2022 - Current
Master of Science - Computer Science With Advanced Practice
Teesside University
09.2021 - Current
Technical Analyst
Infosys Limited
02.2017 - 08.2021
Senior Testing Executive
Infosys Limited
10.2015 - 01.2017
Bachelor of Science - Physics With Applied Electronics
Nirmala College
06.2012 - 03.2015
High School Diploma -
NSS Higher Secondary School
06.2010 - 03.2012