Lataria Ferrier
Stourbridge,WEST MIDLANDS
Summary
Dedicated healthcare professional with expertise in patient safety and emotional distress management. Skilled in patient communication and behaviour management, fostering therapeutic relationships. Experienced in medication administration and blood pressure monitoring, contributing to quality care through collaboration. Committed to enhancing patient care strategies and ensuring health and safety compliance.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Student Nursing Associate
University Hospital Birmingham
Birmingham, West Midlands
2023.10 - 2025.11
- Provided empathetic support to patients' families and explained condition progression clearly.
- Offered emotional support to lift patient morale during care.
- Completed shift handovers efficiently to maintain continuous quality care delivery.
- Provided personalised care to improve patient comfort throughout daily routines.
- Assisted patients with eating and bathing to promote independence where possible.
- Took vital signs regularly to spot instability or emergencies early.
- Liaised with multidisciplinary team members to ensure coordinated and effective patient care.
- Conducted health assessments to identify areas needing medical intervention promptly.
- Delivered high-quality nursing care to support patient recovery processes.
- Observed condition changes and reported updates to appropriate healthcare staff promptly.
- Collaborated with ward nurses to maintain a supportive recovery-focused environment.
- Built positive rapport with patients from diverse backgrounds and needs.
- Monitored patient conditions continuously by checking vitals for ongoing safety.
- Bathed, changed, and fed patients with ailments and disabilities daily.
- Performed physical checks by measuring blood pressure, pulse rate, oxygen levels.
- Completed assigned shifts alongside university-based learning and coursework requirements.
- Collaborated with staff to raise care quality and patient satisfaction.
- Cooperated with multidisciplinary teams to deliver agreed health care plans.
- Cleaned and treated patient wounds under head nurse guidance.
- Reviewed chart entries, doctor notes, and test results; recorded data on computer systems.
- Partnered with family and carers to understand assessed patient health needs.
- Reported accidents, risks, and incidents according to set procedures.
- Understood health inequalities affecting disadvantaged and vulnerable people through practice.
- Applied safeguarding principles proactively to maximise patient safety outcomes.
- Carried out patient assessments with minimal supervision and accurate notes.
- Planned and delivered evidence-based care tailored to individual patient needs.
- Handled emergencies calmly and maintained composed decision-making.
- Monitored patient behaviour and treatment responses; reported concerns to senior staff.
- Supported personal dignity by addressing hygiene needs for wellbeing.
- Worked with clinical team members to carry out prescribed treatments.
- Followed modern nursing standards to protect patients and optimise treatment.
- Helped develop balanced care plans covering physical, mental, and social needs.
- Stayed current with latest nursing developments to improve patient care quality.
- Developed person-centred care plans to enhance recovery for patients.
Clerical assistant
Birmingham City Council
Birmingham, West Midlands
2006.06 - 2023.10
- Ensured accurate record keeping with diligent data entry tasks.
- Improved office efficiency by maintaining and organising physical and digital files.
- Streamlined administrative processes, ensured a well-organised workspace.
- Fostered effective communication to resolve customer queries through professional email correspondence.
- Prioritised urgent tasks to meet deadlines efficiently.
- Contributed to team success by providing clerical support during large scale projects or events.
- Managed incoming post to maintain regular communication flow within the department.
- Responded to telephone enquiries from clients, vendors and members of the public.
- Provided reception cover, responded to telephone inquiries professionally and courteously.
- Ensured confidentiality of sensitive information adhering strictly to data protection policies.
Education
GCSEs - Maths, English, Accountancy, Science, Social Studies, Business
Ruseas High School
1996.09 - 2001.06
Certificate of Higher Education - Nursing Associate
University College Birmingham
Birmingham 2023.10 - 2025.11
Skills
- Patient assessment skills
- Medication administration
- Phlebotomy techniques
- Blood pressure monitoring
- Patient lifting techniques
- Manual handling training
- Safety measures
- Quality care strategies
- Distress management
- Support for disabled patients
- Multidisciplinary collaboration
- Patient support
- Patient communication
- Empathic communication
- Therapeutic relationships
- Behaviour management
- Autism spectrum knowledge
- Multitasking efficiency
- Pressure resilience
References
References available upon request.
Timeline
Student Nursing Associate
University Hospital Birmingham
2023.10 - 2025.11
Certificate of Higher Education - Nursing Associate
University College Birmingham
2023.10 - 2025.11
Clerical assistant
Birmingham City Council
2006.06 - 2023.10
GCSEs - Maths, English, Accountancy, Science, Social Studies, Business
Ruseas High School
1996.09 - 2001.06