Lasiya Latheef Laila Beevi
East Finchley, London
Summary
Efficient Project Coordinator and Customer Relation Manager with 4 years of work experience. Good interpersonal skills, committed, result-oriented, hard working with a quest, and zeal to learn new technologies. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of the company.
Overview
8
8
years of professional experience
Work History
Project Management Intern
CBRE
06.2025 - 09.2025
- Conducted an initial review of a showroom project plan for a global manufacturer of high-end kitchen appliances.
- Developed a Gantt chart to track the progress of the project and considered the project’s risks and dependencies.
Customer Relation Manager
Global Tronix Computer Trading LLC
06.2020 - 09.2021
- Managed relationships with a portfolio of 50+ clients, improving customer retention by 20% through proactive communication and issue resolution.
- Coordinated service updates and new product launches, resulting in a 15% increase in repeat customer engagement.
- Utilized social media and CRM tools to enhance customer outreach and strengthen brand visibility.
Technical Support Engineer
Lotus Interworks Inc
11.2019 - 03.2020
- Provided technical help to more than 100 users, solving problems quickly and keeping systems running smoothly.
- Documented recurring technical problems and worked with development teams to reduce repeat incidents by 15%.
- Performed manual testing on modules including user management, chat, e-commerce, video, and file upload functionalities.
- Gained hands-on experience testing cloud-based platforms, including multi-side communication and multi-side marketplace features.
Customer Relation Manager
Growing Stars Infotech Pvt Ltd
06.2018 - 10.2019
- Served as the primary point of contact for 40+ corporate and individual clients, ensuring prompt resolution of issues and service queries.
- Analyzed client feedback to identify improvement opportunities, contributing to a 10% increase in overall customer satisfaction.
- Escalated critical issues to senior management, helping reduce service delays and improve customer trust.
- Maintained accurate CRM records, improving data reliability and operational reporting accuracy by 20%.
Project Coordinator
Zeekoi Technologies Pvt Ltd
09.2017 - 05.2018
- Coordinated 2 different software development projects, ensuring all milestones were delivered within budget and timeline.
- Acted as the main liaison between clients and technical teams, improving project communication efficiency by 30%.
- Supported budget preparation and cost tracking for projects, assisting with resource allocation and cost control.
- Assisted with budget preparation, cost estimates, and resource planning to support financial control.
- Utilized Jira to manage tasks and workflows, increasing project visibility and accountability across teams.
- Assisted with scheduling and assign work to internal teams.
Education
Master of Science - Engineering Management
Middlesex University London
10.2023
Bachelor of Technology - Computer Science Engineering
Cochin University of Science and Technology
04.2016
Skills
- MS Office Suit
- Analytical and Critical Thinking
- Project and Stakeholder Management
- Customer Service
- Strong Communication Skills
- Attention to details
Accomplishments
- PRINCE2 Foundation
- Project Management
- Manual Software Testing With Bug Reporting Tool ALM/QC
Affiliations
Accredited with PRINCE2®️ certification as part of the MSc in Engineering Management program.
Additional Information
I have successfully completed online training in Manual Software Testing with Bug Reporting Tool ALM/QC and Master Software Testing, including Jira and Agile methodology on Live App.
PERSONAL STRENGTH
- Able to work under high pressure and time limitations.
- Keen to share knowledge and eager to learn new things
- Handling of Project Management tools
Timeline
Project Management Intern
CBRE
06.2025 - 09.2025
Customer Relation Manager
Global Tronix Computer Trading LLC
06.2020 - 09.2021
Technical Support Engineer
Lotus Interworks Inc
11.2019 - 03.2020
Customer Relation Manager
Growing Stars Infotech Pvt Ltd
06.2018 - 10.2019
Project Coordinator
Zeekoi Technologies Pvt Ltd
09.2017 - 05.2018
Bachelor of Technology - Computer Science Engineering
Cochin University of Science and Technology
Master of Science - Engineering Management
Middlesex University London