Lasha Johnson-Duncan
London
Summary
A motivated and organised professional with a strong ability to adapt to various environments and perform effectively under pressure. Known for excellent communication skills, teamwork, and a proactive approach to problem-solving. Brings a creative mindset and a clear focus on aligning with organisational goals, along with the ability to identify trends and contribute to continuous improvement. Recognised as a quick learner with a positive attitude, committed to supporting a productive and collaborative workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Residential support worker
Children of the Mangrove
03.2025 - Current
- Collaborated closely with social workers, therapists, education professionals, and external agencies to deliver a therapeutic approach and person-centred care.
- Upheld strict confidentiality protocols, safeguarding the privacy and rights of all young people within the placement.
- Identifiedbehaviouraltriggersandrespondedwith appropriate de-escalation strategies, helping reduce incidents and promote a stable environment.
- Developed and implemented personalised care and behaviour management support plans tailored to individual needs.
- Recorded all observations, incidents, and communications clearly and accurately, maintaining detailed case files and daily logs.
- Participated in team meetings, training sessions, and regular supervision to ensure professional development and compliance with best practices.
- Demonstrated emotional resilience, sensitivity, and appropriate assertiveness when managing complex behaviours and challenging situations.
- Contributed to implementing and reviewing of organisational policies and procedures, ensuring compliance with safeguarding and care standards.
- Supported operational coordination of daily routines, via shift planning and collaborating with colleagues to ensure smooth running of the home.
Childminder and Foster-Care Assistant
Around the Clock Childcare Ltd
London
01.2018 - 11.2025
- Provided high-quality childcare for children aged 1 to 17, ensuring a positive, safe, and nurturing environment.
- Utilised strong communication skills, including active listening and clear verbal interaction, to engage effectively with children.
- Assisted in planning and preparing educational programmes aligned with Ofsted regulations, enhancing children's learning and development.
- Maintained a clean and hygienic setting, regularly prepared meals, and organised stimulating activities to support children's growth and enjoyment.
- Gained and developed key skills, including patience, confidence, and self-motivation, through hands-on experience.
- Created inclusive environments tailored to the diverse needs of children, including those with Special Educational Needs (SEN), fostering engagement, learning, and a sense of belonging.
Tutor
Tutor-Space
London
11.2024 - 03.2025
- Provided engaging and tailored mathematics support to children aged 6 to 16, helping to develop their problem-solving skills, improve academic performance, and build confidence in maths.
- Used illustrative activities to help students explore concepts.
- Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
- Developed in-depth lectures on subject-specific theories, foundational concepts and advanced topics.
- Adapted teaching methods to suit individual learning styles, ensuring lessons were accessible, engaging, and effective for each student's needs.
- Promoted academic success amongst students by providing consistent feedback on their progress.
- Confidently built rapport with students, parents and carers, providing updates through regular weekly correspondences.
Supervisor
Sweet Dee's
Selfridges | London
07.2024 - 01.2025
- Ensured efficient operations by delegating tasks aligned with staff skills, optimising customer service and back-of-house coordination.
- Managed scheduling, stock, and financial reporting to maintain smooth daily operations, reducing payroll costs through strategic rota planning.
- Recorded daily sales and POS data accurately for senior management, supporting transparency and operational efficiency.
- Boosted sales via upselling, product knowledge, and exceptional customer service focus.
- Addressed unexpected issues proactively, resolving service disruptions and maintaining high customer satisfaction.
- Fostered a positive workplace environment to enhance team morale and productivity
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Chef
Sticky Mango
07.2023 - 10.2023
- Utilised emotional intelligence to handle high-energy kitchen demands, maintaining smooth service and resilience during peak hours.
- Optimised ingredient management and controlled costs to maintain high-quality standards, enhancing efficiency and reducing waste.
- Ensured timely dish delivery and seamless kitchen operations in a fast-paced environment through effective task prioritisation and communication.
- Maintained strict hygiene and safety standards, ensuring full compliance with health regulations.
- Analysed sales and inventory data to adjust menu offerings, align with customer preferences, and maximise profitability.
- Demonstrated adaptability and a commitment to learning by staying current with culinary trends and experimenting with innovative dishes.
Receptionist & Data Entry
Dam Health
06.2021 - 02.2022
- Employed emotional intelligence in dealing with clients, finding solutions to ensure client satisfaction
- Utilised digital skills for data entry and adhered to GDPR requirements for confidential information
- Managed a busy reception area efficiently, handling inquiries, appointments, and directing visitors with professionalism
- Demonstrated exceptional attention to small details, ensuring accuracy and completeness in all data entry tasks
- Implemented time-saving strategies to complete tasks quickly and efficiently without compromising quality.
Education
Bachelor of Arts - BA (Hons) Human Resource Management with Study Aboard
University of Hertfordshire
Hatfield, Hertfordshire 09.2020 - 5 2024
Skills
- Effective Communication
- Time Management
- Collaborative Teamwork
- Strong Work Ethics
- Strategic planning
- Leadership Skills
- Effective Communication
- Safeguarding
- Community Outreach
- Behaviour Management
- Five Stages of Childhood Development
- Children Act 1989 and 2004
- Documentation and Reporting
- Therapeutic communication
Certification
- Chartered Institute of Personnel and Development (CIPD) Level 5
- First Aid Paediatric Certificate
- Safeguarding Children Level 2 Children's Home England
- Enhanced Disclosure and Barring Service (DBS)
- Safeguarding Adults Level 3&4 Children's Home England
- LADO and standards of Care
- Driving Licence
- Medication Level 2 Children's Home England
- Fire Safety Level 2 Children's Home England
Languages
English
Native
French
Beginner
Affiliations
- I enjoy helping children learn and grow through supportive, engaging interactions.
- I enjoy cooking and creating new healthy dishes when hosting family celebrations.
- I enjoy travelling and meeting new people.
Employment Gaps
From 2020-2024, I completed a Bachelor’s degree in Human Resources, developing strong communication, organisational, and interpersonal skills applicable across various roles.
Timeline
Residential support worker
Children of the Mangrove
03.2025 - Current
Tutor
Tutor-Space
11.2024 - 03.2025
Supervisor
Sweet Dee's
07.2024 - 01.2025
Chef
Sticky Mango
07.2023 - 10.2023
Receptionist & Data Entry
Dam Health
06.2021 - 02.2022
Bachelor of Arts - BA (Hons) Human Resource Management with Study Aboard
University of Hertfordshire
09.2020 - 5 2024
Childminder and Foster-Care Assistant
Around the Clock Childcare Ltd
01.2018 - 11.2025