Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic
Laryssa Broadhead

Laryssa Broadhead

Long Eaton,UK

Summary

A highly organised professional with expertise in sales acumen and tailored product recommendations. Demonstrates proficiency in Microsoft Office Suite, alongside strong financial literacy and budgeting skills. Exceptional written and verbal communication abilities complement a talent for event planning and telephone etiquette. Career goals include leveraging these competencies to drive business growth and enhance client satisfaction.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work history

Insurance account executive

Kingdom Bank Ltd
Beeston, Nottinghamshire
03.2016 - Current
  • Developed strong relationships with clients, enhancing company reputation.
  • Assisted customers in understanding complex insurance policies, improving customer satisfaction.
  • Negotiated with underwriters to procure optimal coverage terms.
  • Streamlined renewal processes, resulting in increased efficiency.
  • Maintained comprehensive records of all communication within the CRM system aiding in efficient follow-ups.
  • Coordinated with claims department during claims process ensuring client's prompt settlement.
  • Conducted risk assessments to recommend suitable insurance packages.
  • Managed a significant portfolio of clients, establishing trust and loyalty with a team retention rate of over 97% or above at all times.
  • Analysed customer needs for better policy recommendations.
  • Stayed updated on industry trends for providing relevant advice to clients.
  • Educated clients on risk management and the importance of compliance with HSE directives.
  • Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
  • Received insurance premiums from clients and reconciled payments.

Lead Receptionist

The Walton Hotel
Nottingham, Nottinghamshire
03.2015 - 03.2016
  • Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
  • Handled cash transactions accurately when required, reinforcing trust in financial dealings at the front desk and keeping corporate accounts in good order.
  • Demonstrated proficient use of various software programs for bookings and reservations, increasing operational efficiency..
  • Liaised between different departments to ensure seamless guest services and communications.
  • Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
  • Handled sensitive information confidentially whilst maintaining excellent record keeping practices.
  • Maintained a professional, welcoming environment for visitors through effective communication and coordination.
  • Facilitated efficient check-ins and check-outs, enhancing overall client experience.
  • Assured guest comfort by swiftly resolving complaints or issues during their visit.
  • Supervised other reception staff to ensure high standards of service delivery were consistently met.
  • Trained new hires on company policies, improving team cohesion and understanding of job roles.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Recruitment officer

Newton Stanley Ltd
Beeston, Nottinghamshire
05.2007 - 10.2008
  • Identified potential candidates for client requirements through active sourcing methods.
  • Finding then cultivated relationships with potential candidates, resulting in increased engagement with positions.
  • Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
  • Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
  • Conducted pre-interview screening calls to assess candidate suitability and interest.
  • Identified potential candidates for client requirements through active sourcing methods.

Education

Anthropology and Archaeology

Durham University
Durham
09.2002 - 01.2004

A-Levels - English Literature and Language A, Geography B, Biology and Chemistry C

Hartismere and Debenham Sixth Forth
Suffolk
09.2000 - 06.2002

Skills


  • Sales acumen
  • Tailored product recommendation
  • Financial literacy
  • Microsoft office suite proficiency
  • Budgeting and financial planning
  • Highly organised
  • Written and verbal communication
  • Event planning
  • Telephone etiquette

Affiliations

  • Christian - Member of Trent Vineyard since 2011

References

References available upon request.

Timeline

Insurance account executive

Kingdom Bank Ltd
03.2016 - Current

Lead Receptionist

The Walton Hotel
03.2015 - 03.2016

Recruitment officer

Newton Stanley Ltd
05.2007 - 10.2008

Anthropology and Archaeology

Durham University
09.2002 - 01.2004

A-Levels - English Literature and Language A, Geography B, Biology and Chemistry C

Hartismere and Debenham Sixth Forth
09.2000 - 06.2002

Similar Profiles

Create profile
Laryssa Broadhead