- Video games
- Baking
- Crochet
- Drawing
- Painting
Larissa Pallikarou
Bedford
Summary
Highly skilled professional with extensive experience in administration, sales, management, customer service, and high-level communication. Demonstrates exceptional organisational skills and the ability to work under pressure to meet deadlines. Proficient in a wide range of computer systems including SAP, Microsoft Office, SystemOne, PIMS, CRM Software (Salesforce), and various accounting software such as Xero, Sage and Quickbooks. Adept at using cloud-based software and reporting systems like Jira for quality assurance. Committed to leveraging skills in a dynamic environment to drive operational excellence and customer satisfaction. Fast learner, with the ability to work as a team player and independently. Passionate and empathetic individual willing to be dedicated to any task in hand. Driven to increase knowledge and enhance a career whilst working around a young family.
Overview
23
23
years of professional experience
Work History
Invoicing Coordinator
Metcor Group Ltd
06.2025 - Current
- Assisted operations and sales teams in ensuring accurate invoice creation.
- Utilised Sage for daily payment allocation and customer account monitoring.
- Produced regular reports for debtors and credit control.
- Handled day-to-day responsibilities including email monitoring and responding to customer queries through the shared inbox.
- Entered and updated customer contract entries into Aeromark software.
- Calculated and generated monthly customer rebates and credits.
- Maintained accurate customer information on Sage and Aeromark.
- Prepared monthly statements for customer accounts.
Outpatient Receptionist
Bedford Hospital NHS Trust
Bedford, Bedfordshire
09.2024 - 12.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines for 6–10 daily clinics.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Supported team by demonstrating respect and willingness to help.
- Followed clinical guidelines when handling patient data to maintain confidentiality.
- Maintained accurate medical records, using PIMS to input, update, and monitor patient data.
Customer Experience Specialist – Business Management
Xero Ltd
Milton Keynes, Buckinghamshire
09.2022 - 05.2024
- Customer Service and Case Management – Responding to Xero's global customer queries via Salesforce, allocating customers to relevant departments if required, responding to customer emails, and chasing cases for customers.
- Dealing with cases from various queues, such as curriculum, MFA, and Xero Projects.
- Ensuring accurate customer data entry.
- Investigation – Testing software and customer accounts to review issues and queries.
- Investigating replication of issues, and resolutions.
- Product Escalations – Raising accurate Jira requests for software updates, and software bugs, with the Product Team.
- Liaise between the Product Team in New Zealand, and customers.
- Learning – Continuous learning for the evolvement of product software and product knowledge.
- Call Handling – Calling approximately 10 customers per day to assist with queries, providing a screenshare, and recording if necessary.
- Case logging – ensuring that all cases and calls are logged appropriately, following appropriate procedures and notes.
Home Based Customer Representative
Autoglass Ltd
Bedford, Bedfordshire
07.2021 - 09.2021
- Call Handling – Answering inbound calls, verifying customer data, adhering to data protection regulations, and following call process and protocol.
- Customer Service – Responding to customer queries, allocating customers to relevant departments if required, responding to customer emails, and chasing jobs for customers.
- Call logging – Ensuring that all cases were logged appropriately with the correct details, the correct questions were asked in order to select the correct products required for replacement.
- Allocated time slots for available customers.
LQA Tester
Universally Speaking Ltd
Wyboston, Bedford
02.2020 - 05.2021
- Testing – Using and following TestRail, Google Drive, or any other test plan provided by developers to test any software or gaming software project requested.
- Including new software or updates.
- Sharp eye for detail, by locating any errors in text or functionality.
- Communication with colleagues to ensure deadlines are met for all test requirements, and languages tested.
- Reporting using Jira to report any bugs or issues located in the software tested.
- Reports made using formats specified by developers or clients.
- Technology Savvy - Having the ability to download and install software on multiple devices, ready for testing.
Business Analyst - Medical Systems SBU
Fujifilm UK Ltd
Bedford, Bedfordshire
04.2017 - 01.2018
- Monthly Reporting – Focusing on Fujifilm Medical UK's expenditure and sales, whilst generating reports for the Management Team.
- Monitoring monthly spend, SG&A expenditure, and sales processed.
- Journal entries – dealing with any discrepancies, processed following monthly reporting.
- Making profit centre adjustments, software prepayment journal.
- Raising pricing claim journals, and accrual journals if needed.
- Monthly meetings – Meetings with service element areas to monitor forecast and budget.
- Review contract income due to be received.
- Access expenditure and review with the Marketing Team.
- General Office Administration – To deal with any financial queries raised and investigate.
- Assist with any requirements necessary from a Financial perspective.
- Liaise with colleagues in Europe to discuss and arrange discounts on provided products and raise any documentations required.
- Daily monitoring of SAP transactions for WIP accounts and sales reports are processed.
- Monthly variance analysis of Management accounts and monthly data input on the management application for budget and actuals.
- Liaising with the Accounting Department for completion of accounts and ledger for monthly and quarterly end.
- To ensure correct codes for profit and cost centres are used for processing.
Sales Coordinator - Medical Systems SBU
Fujifilm UK Ltd
Bedford, Bedfordshire
10.2012 - 04.2017
- Access to daily trackers to check for upcoming tenders, PQQs, and ITTs.
- Inputting, researching, and submission of tenders to deadline. Ensuring participation in all tenders relevant to products.
- Liaising with external companies to generate Turnkey Quotes, if required.
- Producing quotations through an in-house Word document or an NHS Supply Chain Framework Excel spreadsheet.
- Tracking and management of sales data to record sales made, demonstrations performed, updating Prospect Lists, and records of any Prospects created from specific campaigns.
- Preparation of charts on a quarterly basis against the cost of goods and selling price.
- Internet research for requested products.
- Management of in-house NHS Supply Chain email inbox and web-based quotation portal, Multiquote.
- Comparison of quarterly statements to ensure correct amounts have been invoiced, and accurate commission has been taken.
- Coordinated sales activities with effective communication between sales teams and clients.
- Handled inbound queries and responded to customer enquiries/issues, ensure all is resolved promptly.
- Processed purchases and sales orders promptly.
- Followed up on sales quotes and potential leads within target timeframes.
- Supported front-line sales teams with well-coordinated administrative operations.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Managed logistics for sales events and trade shows.
- Updated CRM systems with accurate customer information to enhance sales tracking.
- Prepared and distributed sales reports for internal review and analysis.
- Allocated teams, materials and calendar space for individual projects.
- Input orders onto internal system to maintain updated sales records.
Temporary Customer Service Assistant
Fujifilm UK Ltd
02.2012 - 10.2012
Sales Executive
Meriden Animal Health Limited
02.2010 - 02.2012
Receptionist - Work experience whilst studying
The Greek Villager Restaurant
01.2003 - 01.2006
Education
AAT Diploma - Accounting
Bedford College
Bedford01-2015
AAT Certificate - Accounting
Bedford College
Bedford01-2014
Bachelor of Arts - Business Management
University of Bedfordshire
Bedford01-2009
GCSE'S - English Literature, English Language, Mathematics and Spanish
Dame Alice Harpur School
Bedford01-2005
Skills
- High-level communication
- Organisational skills
- Excellent customer service skills
- Management skills
- Order Processing
- Experience with accounting software such as Xero, Sage, Wave, QuickBooks, and KashFlow
- Knowledge of various company software
- Quality Assurance
- Google Workspace
- Calm under pressure
- Problem-solving
- Inventory management
- Customer data management
- Product data management
- Knowledge of SAP
- Knowledge of Microsoft Office
- Knowledge of SystemOne
- Knowledge of PIMS
- Knowledge of Salesforce
- Knowledge of Social Media
- Knowledge of Slack
- Knowledge of Google Sheets
- Knowledge of Jira
LinkedIn:
https://www.linkedin.com/in/larissapallikarou734134a8
References
Available upon request
Interests
Timeline
Invoicing Coordinator
Metcor Group Ltd
06.2025 - Current
Outpatient Receptionist
Bedford Hospital NHS Trust
09.2024 - 12.2024
Customer Experience Specialist – Business Management
Xero Ltd
09.2022 - 05.2024
Home Based Customer Representative
Autoglass Ltd
07.2021 - 09.2021
LQA Tester
Universally Speaking Ltd
02.2020 - 05.2021
Business Analyst - Medical Systems SBU
Fujifilm UK Ltd
04.2017 - 01.2018
Sales Coordinator - Medical Systems SBU
Fujifilm UK Ltd
10.2012 - 04.2017
Temporary Customer Service Assistant
Fujifilm UK Ltd
02.2012 - 10.2012
Sales Executive
Meriden Animal Health Limited
02.2010 - 02.2012
Receptionist - Work experience whilst studying
The Greek Villager Restaurant
01.2003 - 01.2006
AAT Diploma - Accounting
Bedford College
AAT Certificate - Accounting
Bedford College
Bachelor of Arts - Business Management
University of Bedfordshire
GCSE'S - English Literature, English Language, Mathematics and Spanish
Dame Alice Harpur School