Larissa Ortiz
Crawcrook
Summary
Detail-oriented and proactive individual with a strong understanding of office management principles and excellent problem-solving skills. Proficient in MS Office Suite and adept at learning new software quickly. Demonstrated ability to handle confidential information with discretion. Eager to bring organisational skills and attention to detail to an administrative assistant role.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Health Care Assistant
Five Lamps Home Care
07.2023 - 05.2024
- Used company software and databases to maintain records of services performed and patient conditions
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Facilitated appointments and transportation for up to 23 patients, streamlining access to essential medical services
Health Care Assistant
Pin Point Recruitment
02.2023 - 07.2023
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures
Professional Carer
Home Instead
08.2022 - 02.2023
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally
- Assisted clients in understanding available resources, insurance coverage options, and financial implications related to home-based health services
Professional Carer Level 3
The Good Care Group
09.2021 - 08.2022
- Duties include extensive scheduling and time management of patient therapy sessions, detailed record-keeping and policy compliance
- Conducted regular assessments of patients' physical and mental status, communicating findings to medical staff as needed
- Coordinated closely with multidisciplinary team members in occupational therapy, physical therapy, and pharmaceuticals, ensuring comprehensive care
Relocation
06.2020 - 09.2021
Moving back to the UK, Covid-19 Lockdown
Home Health Aide
Presbyterian Homes and Services
07.2019 - 06.2020
- A mixed care and administrative role, combining customer relationship management and medical services administration
- Duties include care administration, accounts receivable and payable, and interdisciplinary and inter-team organisation in a medical framework
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Billing Specialist
Blue Cross Blue Shield
12.2018 - 07.2019
- Identified, researched, and resolved billing variances to maintain system accuracy and currency for approximately 35 clients per day
- Prepared itemized statements, bills, or invoices and recorded amounts due for insurance packages purchased or services rendered
- Reduced errors in financial records by conducting regular audits of billed accounts
Education
Diploma -
Hastings High School
Hastings, Minnesota06.2008
Skills
- MS Office Suite
- Business Intelligence
- Scheduling appointments
- Document Preparation
- Report Generation
- Data Entry
- Invoice Processing
- Mail handling
- PeopleSoft
Volunteer Experience
- Whitby Wildlife Rescue, 2017, 2018, Whitby, North Yorkshire
- Wildlife Rehabilitation Center, 2018, 2020, Roseville, Minnesota, USA
References
Available on request
Certification
- BTEC Level 2 Business Administration (2023)
- NCFE Level 2 Safe Handling of Medication (2021)
- NVQ Level 2 Health and Social Care (2017)
Timeline
Health Care Assistant
Five Lamps Home Care
07.2023 - 05.2024
Health Care Assistant
Pin Point Recruitment
02.2023 - 07.2023
Professional Carer
Home Instead
08.2022 - 02.2023
Professional Carer Level 3
The Good Care Group
09.2021 - 08.2022
Relocation
06.2020 - 09.2021
Home Health Aide
Presbyterian Homes and Services
07.2019 - 06.2020
Billing Specialist
Blue Cross Blue Shield
12.2018 - 07.2019
Diploma -
Hastings High School
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