Waitress
Olivia's Tearoom
York
12.2024 - 01.2025
- Warmly greeted guests upon arrival to create welcoming atmosphere and escorted them to tables.
- Provided friendly service and a welcoming atmosphere to encourage positive guest experiences and prolonged visits.
- Demonstrated excellent multitasking abilities, for prompt service, in a busy and demanding restaurant environment.
- Improved customer satisfaction by providing efficient and friendly service and executing food and drink orders accurately.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations. Also processing additional food and drink orders.
- Showcased knowledge of menu items by providing recommendations on specials or seasonal offerings.
- Informed kitchen staff regarding special order requirements, clearly relaying specific dietary needs and preferences of customers.
- Used professional communication skills to resolve guest complaints promptly, notifying my managers of their concerns.
- Handled cash transactions accurately and collected cash or credit card payments and provided receipt to customers.
- Maintained clean and organised dining area for customer comfort.
- Polished glasses and cutlery to pristine standards.
- Kept tables clear of used glasses and cutlery and reset them in between customers.
- Arranged tables and set up linens and silverware in preparation for guests.
- Performed bar closing duties, thoroughly cleaning, tidying, organising restaurant for the next day, and replenishing stock.
