Larissa Emms
Redditch
Summary
Results-driven professional focused on nurturing customer relationships to drive business growth. Excels in time management, ensuring punctuality and meeting deadlines. Expertise in showroom design and space layout, creating eye-catching displays aligned with market trends. Committed to proactive communication and delivering tailored outcomes that meet client expectations.
I am also part of the Young Merchant Federation, which I have attended a couple of events they have done, where other merchants have been too, which I have found to be a great way to network.
Overview
9
9
years of professional experience
Work history
Head of Showroom Sales
Robert Pochin
Redditch, Worcestershire
2024.04 - Current
- Increased showroom turnover and profit by implementing targeted marketing strategies.
- Expanded customer base by proactively reaching out to independent traders and larger companies through targeted email, phone, and in-person engagements to foster professional relationships.
- Implemented fresh strategies to improve business efficiency.
- Kept showroom on trend by attending trade-related shows and events.
- Resolved escalated customer complaints promptly, reinforcing customer trust in services.
- Built strong professional relationships throughout my career, enhancing collaborative efforts and positioning myself as a valuable addition to a new business.
- Applied knowledge from previous years' experience, to bring a more youthful approach to business, along with friendship building to gain more trust in the showroom.
- Moving from a national business to an independent was a slight change, things were run differently, however with my skill set and knowledge, I soon settled right into my new role.
- I was approached by both Robert Pochin and EH Smith within 2 weeks of eachother, I attended interviews for both. Each had their own perks and clear vision on how they wanted the business to move within the next couple of years. I felt I placed well within Pochin, so took the offer and this was one of my best career moves.
- I have been selected to go to Spain to the Porcelanosa factory due to recognised sales from Janurary to June. It is a great achievement.
Showroom Sales Manager
City Plumbing
Redditch, Worcs
2017.04 - 2022.03
- Transitioned from fashion industry to Bathroom Showroom, embracing new challenges and developing a passion for the sector.
- Leveraged customer-facing experience to enhance communication skills, establish credibility, and acquire extensive product knowledge, leading to a strong local presence in the bathroom showroom market.
- Maintained excellent showroom presentation through regular cleaning and organisation of displays.
- Implemented strategies for increased showroom traffic, bolstering sales potential.
- Got taken to Spain to see around a suppliers factory due to high sales within the City Plumbing company
Education
A-Levels - Law, Photography, French
Kingsley College
RedditchSkills
- Client relationship management
- Deadline management
- Proactive communication
- Design and trends - This is a strong skill, I keep on top on upcoming trends, products, styles This is what helps me to create work which customers are happy with for years to come
- Space layout- Showrooms should always be evolving inline with the current market Displays should be well thought out for both the market and the location of branch
Timeline
Head of Showroom Sales
Robert Pochin
2024.04 - Current
Showroom Sales Manager
City Plumbing
2017.04 - 2022.03
A-Levels - Law, Photography, French
Kingsley College