Larisa McCue

• Working at the Ebury Street showroom of this industry-recognised luxury interiors brand, handling telephone, online, and walk-in enquiries from trade and retail clients.
• Managing client relationships from initial enquiry to final delivery across product lines ranging from £500 to £70,000.
• Quickly became proficient in internal IT systems, procedures, and supplier networks to ensure seamless customer service for both UK and international clients (50% of sales involve international delivery).
• Preparing pro-forma and final invoices, delivery notes, processing card payments and handling post-sale issues and complaints in line with company policy.
• Responsible for maintaining the showroom’s high presentation standards,
• Cultivated client relationships from initial enquiry through to final delivery across diverse product lines.
• Specific duties include: opening and closing the always presentable showroom, and collaborating extensively with internal logistics, accounting and marketing teams. Generating pro-forma invoices, final invoices, delivery notes and taking in-store card payments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents
• Applied positive customer service approach to increase satisfaction levels.

• Experience and understanding in a client-facing role
• Demonstrated strong organisational skills by efficiently coordinating schedules and resources.
• Cultivated a creative approach to problem-solving and client engagement.
• Recommended home-care routines to enhance hair health and maintenance.
• Worked with diverse hair types, achieving optimal results.
• Promoted and sold additional services and products, contributing to overall salon revenue growth.
• Updated customer files with colour notes, preferences and services delivered.
• Managed busy schedule efficiently, minimising appointment delays and improving client satisfaction.
• Built long-term client relationships, enhancing repeat and referral business.
• Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.

• Opened new trade accounts, managed logistics, and coordinated with production departments.
• Maintained CRM system and provided regular performance feedback via weekly reports. Confident in Microsoft 365, Excel and Outlook.

Educated customers about product features and benefits, driving informed purchasing decisions.

• Resolved post-sale issues while ensuring customer satisfaction and adherence to company policy.
• Developed product knowledge of the lighting and furniture collection, including materials and production processes.
• Worked both independently and collaboratively within a small, agile team.
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• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

• Provided expert advice on colour schemes, layouts and materials, ensuring aesthetic appeal.
• Gained in-depth knowledge of Sofa Workshop's product range, including materials, production, and specifications.
• Delivered exceptional customer care through face-to-face and phone interactions.
• Demonstrated professionalism and emotional intelligence during consultations and apointments bookings.
• Coordinated sample ordering and delivery logistics, ensuring seamless service process for clients.