Lara Salih
London
Summary
Dedicated individual with a strong foundation in customer service in B2C and B2B sales. Possesses good problem-solving and organisational skills, complemented by good IT proficiency. Committed to leveraging skills to drive business success.
Overview
6
6
years of professional experience
Work history
Customer Success Executive (Full-Time)
SmartSearch
Leeds
2024.08 - 2025.09
- Worked proactively to plan the growth and retention of business clients
- Developing strong client relationships
- Clients require appropriate pricing packages that suits their needs as they grow. Upselling either through the addition of a new product or to the most appropriate level of pricing is a key aspect of the role
- Writing client reports and recording upsells accurately
- Organising and conducting training for clients on the platform
- Explaining client audit reports through video calls and explaining and interpreting alert emails to clients
Sales Advisor (Part-Time)
Schuh
York
2024.05 - 2024.07
- Arranging merchandise
- Approaching customers and offering advice on products
- Providing customers with information such as returns policies, reserving items and protection for shoes
- Consistently reached expected targets by delivering good customer service
- Upselling e.g. selling additional services such as shoe protection
English Development Volunteer
Travelteer
Hikkaduwa, Sri Lanka
2023.07 - 2023.08
- Taught English in 5 primary schools and pre-schools, altered between them each day
- Lesson planning, created worksheets for students between the ages of 5-14
- Collaborated with up to 15 volunteers to plan lessons and teach
- Made English lessons more interactive through various reading, writing, listening and speaking exercises
Ukrainian EAL Assistant (Volunteer)
York Students In Schools
York
2022.10 - 2022.12
- Communicated with 3 Year 9 students from Ukraine in English and History lessons for 3 hours a week alongside my degree
- All Saints Roman Catholic School, York
- Empathetic with students, explained concepts and English words in a simple, concise way
- Monitoring and recording student progress, provided these records to teachers
Volunteer (Transform Challenge)
University of York
York
2022.06 - 2022.06
- Collaborated as a team of 5 students to find a resolution for drug-use concerns in York
- Created 1 presentation in 1 week: 'Empower and Educate' on tackling drug concerns in York, which included a detailed plan for education in universities and secondary schools
- Provided a valuable insight into research
- Required diligence and good time-management
- Pitched the presentation as a team to a panel of experts
Store Associate (Part-Time)
HomeSense/ Tk Mazz
Leeds/ York
2021.06 - 2021.11
- Worked in the HomeSense in Leeds, then transferred to Tk Maxx when I began my degree in September 2021
- Commercial awareness, store policies, returns and customer service
- Dealt with customer complaints according to store policy
- Planned and arranged at least 1 delivery a day for customers requiring collection and delivery services for furniture
- Operated cash registers
Customer Service Volunteer
St Gemma's Hospice
Leeds
2019.07 - 2021.06
- Operated cash registers and processed transactions
- Arranged stock, priced items and handled donations
- Maintained a clean sales floor
Education
Bachelor of Arts - Social and Political Sciences with Philosophy
University of York
York 2021.09 - 2024.07
A-Levels -
Crawshaw Academy
LeedsMaster of Arts - International Relations
King's College London
London 2025.09 -
Skills
- Customer Service
- B2C and B2B Sales
- UK Driving Licence
- Good IT Skills, experience with Microsoft Office, Excel and familiar with software such as SPSS
- Organisation
- Problem-solving
Affiliations
- I love hiking, reading and pottery. I am currently reading The Picture of Dorian Gray by Oscar Wilde
References
References available upon request.
Timeline
Master of Arts - International Relations
King's College London
2025.09 -
Customer Success Executive (Full-Time)
SmartSearch
2024.08 - 2025.09
Sales Advisor (Part-Time)
Schuh
2024.05 - 2024.07
English Development Volunteer
Travelteer
2023.07 - 2023.08
Ukrainian EAL Assistant (Volunteer)
York Students In Schools
2022.10 - 2022.12
Volunteer (Transform Challenge)
University of York
2022.06 - 2022.06
Bachelor of Arts - Social and Political Sciences with Philosophy
University of York
2021.09 - 2024.07
Store Associate (Part-Time)
HomeSense/ Tk Mazz
2021.06 - 2021.11
Customer Service Volunteer
St Gemma's Hospice
2019.07 - 2021.06
A-Levels -
Crawshaw Academy