Lara Kelly-Lambert
Market Researcher and administrator
Darlington
Summary
I live in Darlington and I am looking for a new role, I have a strong academic background as I have a Masters in psychology and a BA Hons in History and politics. I also have hands-on experience in both theoretical and applied aspects of my field. I have worked in human resources and merchandising as well as customer services roles and I am eager to bring my skills and research-driven mindset to your team.
Overview
8
8
years of professional experience
Work History
Defence Solicitor Admin Assistant
HINDUJA GLOBAL SOLUTIONS
11.2024 - Current
- To provide support for solicitors and the police, capturing correct information on individuals who had been arrested from the police and inform solicitors who would then represent them.
Market researcher
Ipsos Mori
01.2023 - 11.2024
- Coordinate and manage data collection (e.g., online surveys, telephone interviews, focus groups).
- Monitor fieldwork to ensure quality and timely completion.
- Support client communication throughout the project lifecycle.
- Support thought leadership pieces with relevant data or insights.
HR and Payroll administrator
The Feel-Good Group (Tanning shop)
04.2023 - 01.2024
- Managing the recruitment process by preparing job descriptions and handling the hiring process from start to finish.
- Being solely accountable for the onboarding process, ensuring that contracts are sent to new employees and ensure that employees details are sent to the correct teams across the business.
- Creating content and exams for our online training platform, while also monitoring and ensuring all staff have completed the relevant modules.
Customer service representative
Foundever- John Lewis
11.2022 - 07.2023
- Worked on the John Lewis campaign, taking inbound calls from customers.
- Helping them with queries on placing order and returns.
- Liaising with couriers such as DPD, Evri and Royal mail on deliveries.
Import merchandiser
Baird Group
04.2021 - 09.2022
- To run two weekly trade meeting with the Branded Trading team and sales director to highlight all wholesales sales/potential misses from our main accounts- TK Maxx, ASOS, Zalando.
- To consistently manage the supply base, monitoring commitment and Intake, and to work closely with the supplier to minimise lead times, create flexibility and improve availability to ensure Purchase orders arrive on time.
- To maintain good working relationships with internal and external suppliers
- To identify sales/stock opportunities and threats through line reporting and analysis
- To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.
Senior Retail order processor (Maternity cover)
Global Brands Group
11.2019 - 06.2020
- Planning stock to meet season launch packs and other promotion activities.
- Review bestsellers weekly to ensure these lines are sent to stores.
- Ensuring pricings are correct to be in line with outlet store guidelines, also ensuring adhoc price change occur and thus communicating this to all stores.
- Taking part in weekly meeting with senior member of the business to discuss bestsellers and forecasts etc
- Communicating with warehouse to ensure samples and seconds are sent bi-weekly to outlet stores to increase sales.
- Uploading POS onto the system to ensure that stores can take weekly stock takes.
Senior Merchandise admin assistant
Lipsy London
11.2018 - 11.2019
- Overseeing the Allocator who is based in our team in India to ensure allocations are done correctly. While my time at Lipsy I have improved the allocations process by creating an allocation tracker, this has streamlined allocations and has increased our stock target for launch from an average of 74% to 86%
- Raise picks in time for international market launches dates.
- Working cross functionally with Buying on many important tasks such as managing Supplier CPs, as I manage up to 20 suppliers per season it is vital that I keep close to all CPs so KPIs are met
- Ensuring reports on bestsellers, worst sellers and new reactions are issued to the team providing headlines, highlighting any missed opportunities to my merchandiser.
Allocator/Wholesale operations assistant
Ted Baker
09.2017 - 11.2018
- Allocating stock
- Raising shipments so KPIs are met, to ensure that this was done correctly and efficiently I would run daily delivery schedules.
- Liaising with our warehouse and couriers to ensure the smooth running of these shipments
- Dealing with queries from our wholesale customers, these queries could include mist shipments or faulty items
- Being in frequent communication with different departments within the company ranging from sales/buying to production and garment techs, to ensure that any problems that occurred were sorted as efficiently and effectively as possible.
Education
Masters - Psychology
University of Huddersfield
06.2022
BA Hons - History and politics
Northumbria university
06.2017
A levels - History, Geography, English Literature
Rooks Heath College
06.2013
Skills
Effective communication
Problem-solving capacity
Data Interpretation & Reporting
Empathy & Emotional Intelligence
Document preparation
Analytical
Cultural Sensitivity & Awareness
Time Management
Project Planning
Team Collaboration
Confidentiality & Data Protection
Timeline
Defence Solicitor Admin Assistant
HINDUJA GLOBAL SOLUTIONS
11.2024 - Current
HR and Payroll administrator
The Feel-Good Group (Tanning shop)
04.2023 - 01.2024
Market researcher
Ipsos Mori
01.2023 - 11.2024
Customer service representative
Foundever- John Lewis
11.2022 - 07.2023
Import merchandiser
Baird Group
04.2021 - 09.2022
Senior Retail order processor (Maternity cover)
Global Brands Group
11.2019 - 06.2020
Senior Merchandise admin assistant
Lipsy London
11.2018 - 11.2019
Allocator/Wholesale operations assistant
Ted Baker
09.2017 - 11.2018
BA Hons - History and politics
Northumbria university
A levels - History, Geography, English Literature
Rooks Heath College
Masters - Psychology
University of Huddersfield
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