Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Lara Garratt

Lutterworth,Leicestershire

Summary

Organised and dependable Conveyancer with 8 years of experience. Successful at managing multiple cases with positive attitude. Willing to take on greater responsibilities to meet team goals.

Currently looking for a position that continues to facilitate growth and personal development.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work history

Consultant Conveyancer

Taylor Rose/ Embrace Law
Remote
01.2025 - Current
  • Dealing with a variety of residential conveyancing files from initial instruction through to completion.
  • Experience with freehold, leasehold, shared ownership, new build, company sale and purchase transactions.
  • Confident with using case management systems. Have experience with Mattersphere, 3E, Imanage, Axxia, Proclaim and others.
  • Dealing with mortgage lenders and the relevant portals; LMS, Lender Exchange, Connect
  • Dealing with title checks and raising full and relevant enquiries in line with protocol
  • Reporting to client.
  • Provided knowledge and support for junior members of the team.
  • Managed high volume client caseloads through planning and organisation.
  • Liaised professionally with external legal teams for smooth case management.
  • Assessed and summarised legal reports for client communications.
  • Distributed client bills and sought prompt payment.
  • Conducted legal research

Conveyancing Executive

Shakespeare Martineau
Leicester
02.2022 - 01.2025
  • Delivered high level of service to customers in effort to build upon future relationships
  • Assisted in the resolution of complex title issues to prevent delays in property transactions.
  • Collaborated with mortgage lenders, ensuring compliance with financial regulations.
  • Provided support in post-completion tasks, including registration of new owners.
  • Assisted with the preparation of bills and statements of accounts for clients.
  • Drafted correspondence and legal documents related to conveyancing matters.
  • Handled stamp duty payments and submissions to HM Revenue and Customs.
  • Negotiated terms and conditions of property transactions on behalf of clients.
  • Prepared and reviewed contracts of sale, transfers, mortgages, and leases for accuracy.
  • Developed and maintained strong professional relationships with key stakeholders in property transactions.
  • Managed multiple conveyancing cases simultaneously, prioritising workload effectively.
  • Analysed and interpreted complex legal documents to provide clear advice.
  • Coordinated the exchange of contracts and arranged for the completion of sales.
  • Managed case files from initiation to completion, maintaining organised records.
  • Monitored and updated clients on the progress of their cases, enhancing communication.


Paralegal

Shakespeare Martineau
Leicester
08.2018 - 02.2022
  • Coordinated the diary of senior legal professionals, scheduling meetings, court dates, and deadlines.
  • Performed administrative duties such as filing, photocopying, and archiving to support the legal team's efficiency.
  • Reduced workflow downtime by effectively organising and managing client billing and case management files.
  • Trained all incoming staff on office procedures and case specific duties.
  • Accurately entered client data into a company-based software program.
  • Assisted in the drafting of wills, contracts, and other legal documents, ensuring meticulous attention to detail.
  • Organised client calendars, prepared mailings and handled high call volumes.
  • Organised and attended client meetings, taking detailed notes to aid in case preparation and strategy formulation.
  • Facilitated the execution of legal agreements, ensuring all necessary signatures and formalities were completed.
  • Participated in continuing professional development activities to stay informed on best practices and legal advancements.
  • Monitored changes in legislation, keeping the legal team informed of relevant updates.
  • Completed case research via LexisNexis and Westlaw databases.
  • Assisted clients with the preparation and submission of stamp duty land tax forms, ensuring compliance with HMRC regulations.
  • Contributed to team meetings and training sessions, sharing knowledge and best practices in conveyancing.
  • Managed multiple conveyancing cases simultaneously, prioritising workload effectively.
  • Drafted correspondence and legal documents related to conveyancing matters.
  • Coordinated the exchange of contracts and arranged for the completion of sales.
  • Handled stamp duty payments and submissions to HM Revenue and Customs.
  • Managed case files from initiation to completion, maintaining organised records.

Legal Secretary

Shakespeare Martineau
Leicester
08.2016 - 08.2018
  • Maintained office supplies by checking stocks and placing orders.
  • Handled confidential information with discretion and integrity, upholding the firm's reputation and client trust.
  • Developed templates for common legal documents, reducing drafting time and increasing consistency across cases.
  • Organised and maintained comprehensive case files, ensuring accurate record-keeping and easy access for all team members.
  • Provided training and support to new legal secretaries, sharing knowledge and best practices to enhance team competency.
  • Acted as liaison between clients, vendors, solicitors and barristers.
  • Scheduled and managed travel arrangements for solicitors, ensuring efficient planning for out-of-town cases and meetings.
  • Coordinated diaries for senior solicitors, arranging meetings, court dates, and client consultations efficiently.
  • Transcribed legal correspondence and documents from dictation, ensuring accuracy and timely distribution.
  • Photocopied all correspondence, documents and other printed materials.
  • Utilised legal databases and online resources proficiently to gather case-relevant information.
  • Assisted in preparation of engagement letters.
  • Processed and distributed invoices to bill clients.
  • Received and disbursed all incoming post.
  • Electronically filed documents with Microsoft office and other case management systems (Axxia, Imanage, Proclaim).

Barista

Costa Coffee
Lutterworth
08.2015 - 08.2016
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
  • Maintained calm demeanour during high-volume periods and special events.
  • Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Maintained highest standards of conduct and personalised customer service.
  • Resolved customer disputes with tact and professionalism.
  • Managed peak morning custom with accurate, efficient, levelheaded service.
  • Cleaned and sanitised work areas, utensils and equipment.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Ordered, received and stocked supplies and retail products.
  • Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
  • Received and accurately processed customer payments.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
  • Collaborated with the kitchen team to synchronize beverage and food orders, enhancing service speed and efficiency.
  • Analysed customer feedback to continually refine service offerings and improve overall satisfaction.
  • Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
  • Resolved customer complaints with diplomacy, maintaining the establishment's reputation for outstanding service.

Customer Service Assistant

Waitrose
Lutterworth
02.2011 - 08.2015
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Assisted with product selections according to individual requirements and preferences.
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Built rapport with customers through courteous and professional communications.
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Stocked and rotated inventory regularly.
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
  • Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
  • Implemented promotional campaigns and informed customers of ongoing offers and discounts, driving sales and enhancing customer engagement.
  • Worked with management to review and implement revised policies an procedures to improve performance.
  • Monitored inventory movements and replenished products on salesfloor to support continuous availability.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
  • Facilitated returns and exchanges, applying company policies to support customer decisions and promote trust.
  • Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
  • Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
  • Processed customer transactions swiftly and accurately, maintaining confidentiality and adhering to data protection guidelines.
  • Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
  • Updated visual merchandising displays to drive sales through engaging and appealing store windows.
  • Utilised knowledge of products and services to inform customers about features and benefits, aiding in informed purchasing decisions.
  • Participated in team meetings to discuss performance metrics and strategies for improving customer service and operational efficiency.
  • Observed and reported on competitor activities and customer trends, providing valuable insights for strategic planning.
  • Mentored junior team members on methods on industry best practices for outstanding service and retention.
  • Delivered personalised recommendations based on customer preferences and purchase history, enhancing shopping experience and loyalty.
  • Completed customer returns paperwork, liaising with various departments to facilitate details.
  • Built relationships and maintained regular contact with customers to support continuous satisfaction.
  • Suggested actionable improvements to enhance customer experiences and drive revenue.
  • Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
  • Delivered accurate and personalised resolutions to queries to enhance brand loyalty.


Education

BTEC National Diploma - Uniform and Public Services

Leicester College
09.2011 - 05.2013

LLB Hons - Law

The University of Leicester
09/2013 - 06/2016

Certificate of Higher Education - Chartered Licenced Conveyancer

Law Training Centre
05/2025 -

Skills


  • Time Management
  • Research
  • Customer Service
  • Trustworthy
  • Empathetic
  • Great interpersonal skills
  • Hardworking
  • Focused
  • Microsoft Office, Excel, PowerPoint
  • ISO Compliant
  • CQS Compliant
  • Westlaw and LexisNexis

Affiliations

  • Socialising with friends and family
  • Wild camping and the outdoors

Timeline

Consultant Conveyancer

Taylor Rose/ Embrace Law
01.2025 - Current

Conveyancing Executive

Shakespeare Martineau
02.2022 - 01.2025

Paralegal

Shakespeare Martineau
08.2018 - 02.2022

Legal Secretary

Shakespeare Martineau
08.2016 - 08.2018

Barista

Costa Coffee
08.2015 - 08.2016

BTEC National Diploma - Uniform and Public Services

Leicester College
09.2011 - 05.2013

Customer Service Assistant

Waitrose
02.2011 - 08.2015

LLB Hons - Law

The University of Leicester
09/2013 - 06/2016

Certificate of Higher Education - Chartered Licenced Conveyancer

Law Training Centre
05/2025 -

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