Lara Ferreira
London,London
Summary
- Resourceful and dedicated University student with excellent analytical skills and
- A demonstrated commitment to providing great customer service. Prior to my
- Studies I have great knowledge of Managerial work. Committed to utilizing my
- Skills to further the mission of a company. As a care worker i have proven ability
- Safeguarding knowledge to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Patient-care oriented, bringing forth a compassionate and friendly attitude. Highly organized, and skilled in written and verbal communication.
Overview
10
10
years of professional experience
Work history
Health Assistant
Age UK
London
03.2022 - 07.2023
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained confidentiality and compliance standards for optimised patient care.
- Provide befriending, walking support and exercise at home.
Health Assistant
Care Worker, MSH@Home
London
01.2021 - 03.2022
- JANUA RY 2 021
- In January I had embark in a new role as a care worker, I wanted to put in practice what I had learn with my University degree and start to gain more knowledge.
- Mainly I work with elderly clients that need walking or Dementia support and sometimes need escorting to hospital appointments.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Served as a friendly, hardworking, and punctual employee.
- Communicated effectively using a variety of communication platforms.
- Always handled sensitive information in a confidential and respectful manner.
Cashier/Assistant Manager
Monsoon/Accessorize
Ealing Broadway, Ealing
06.2018 - 09.2019
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Displayed and restocked merchandise by following brand guidelines.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
Manager
Clarks
London
- 01.2007
- N OV E MBER 2017
- Start working in Clarks as a stockroom employee and made my way up to a Managerposition, for all those years I gain so much knowledge not just within the companystandards but knowledge that I could carry for future jobs and had become more ofa business orientated individual
- Organized and prioritized work to complete assignments in a timely, efficientmanner
- Successfully wrote, edited, and distributed communication materials
- Worked to bridge the gap between company visions and realities
- Worked well with diverse populations in a variety of company settings
- Exhibited excellent self-discipline and self-management skills
- Helped to plan and implement new HR policies, procedures, and standards
- Remained intently responsive and committed to optimal productivity.
Diet Chef
Compass Group/ Hammersmith Hospital
London
- JANUA RY 2 002 — J UNE 2003
- Work with dietitians to provide handmade meals according to patient dietaryrequirements, this job help me gain a more attention to detail skill as every mealrequest was plan according to patient allergies
- Worked with the confidence and enthusiasm to overcome challenges and aimfor excellence
- Oversaw all kitchen and food operations
- Maintained a clean and organized kitchen environment
- Managed allergies with care and professionalism for customer safety andsatisfaction.
Education
BSc (Hons) Psychology with Foundation - Psychology
University of West London, College of North West London
London 09/2017 - 06/2023
NVQ Level 2 -
City and Guilds
01/2007 - 03/2007
CharringCross Hospital and Work Directions, Basic Diet Cookery course - undefined
2007
Adult Literacy Level 1 and 2 in LearnedDirect/ City and Guilds, prior -
Forest College
2005
undefined
2003
Skills
- Leadership
- Effective Time Management
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Leadership Skills
- General Management
- Excellent Communication Skills
- Business Development Strategies
- Problem Solving Skills
- Multitasking Skills
- Project Management Skills
- Time Management Skills
- Interpersonal Communication
- Safeguarding knowledge
- Social care
Languages
English
Fluent
Portuguese
Native
Timeline
Health Assistant
Age UK
03.2022 - 07.2023
Health Assistant
Care Worker, MSH@Home
01.2021 - 03.2022
Cashier/Assistant Manager
Monsoon/Accessorize
06.2018 - 09.2019
Manager
Clarks
- 01.2007
Diet Chef
Compass Group/ Hammersmith Hospital
BSc (Hons) Psychology with Foundation - Psychology
University of West London, College of North West London
09/2017 - 06/2023
NVQ Level 2 -
City and Guilds
01/2007 - 03/2007
CharringCross Hospital and Work Directions, Basic Diet Cookery course - undefined
Adult Literacy Level 1 and 2 in LearnedDirect/ City and Guilds, prior -
Forest College
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