LANRE ALAFE
Abule Egba,Nigeria
Summary
A dedicated and customer-focused hospitality professional with over 6 years of experience in hotel room service operations. Proven ability to deliver exceptional guest experiences, manage shift operations, and support team performance in a fast-paced environment. Progressed to a Lead Shift Staff role through consistent reliability, leadership, and attention to detail. Skilled in food and beverage service, guest relations, team coordination, and maintaining high standards of cleanliness and service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Lead Shift Staff (Room Service)
Buffalo Hotel and Suites
Abule Egba, Lagos
01.2018 - 04.2026
- Supervise daily room service operations, ensuring prompt and high-quality delivery of food and beverages to guests.
- Lead and coordinate a team of room service staff during shifts, assigning duties and monitoring performance.
- Maintain excellent customer service standards, responding to guest requests, complaints, and special requirements efficiently.
- Ensure compliance with food safety, hygiene, and health regulations at all times.
- Check orders for accuracy and presentation before delivery to maintain hotel standards.
- Support inventory control by monitoring stock levels and reporting shortages.
- Assist in training new staff members, ensuring they understand service protocols and company expectations.
- Handle shift reporting, including documenting incidents, performance issues, and operational updates.
- Promoted to Lead Shift Staff due to strong leadership and consistent performance.
- Improved service delivery time and guest satisfaction through effective team coordination.
- Recognized by management for reliability and ability to manage high-pressure situations.
Customer Care Officer
Michael Richardson Travels LTD.
01.2016 - 01.2018
- Delivered high-quality customer service by responding to enquiries via phone, email, and face-to-face interactions in a professional and timely manner.
- Assisted customers with travel bookings, reservations, and general travel-related enquiries, ensuring accuracy and attention to detail.
- Handled customer complaints and concerns effectively, providing appropriate solutions to ensure customer satisfaction and retention.
- Maintained up-to-date knowledge of travel services, packages, pricing, and company policies to provide accurate information.
- Processed bookings, cancellations, and amendments using internal systems while ensuring data accuracy and confidentiality.
- Built and maintained strong relationships with clients by offering personalized service and follow-ups.
- Coordinated with internal teams and external partners (e.g., hotels, transport providers) to ensure seamless service delivery.
- Managed customer records and updated databases in line with company standards and data protection regulations.
- Supported sales initiatives by promoting travel packages and upselling additional services where appropriate.
- Ensured compliance with company procedures, service standards, and health & safety policies.
- Maintained professionalism and a positive attitude in demanding environments.
Education
Senior Secondary School Certificate -
Skills
- Room Service Operations
- Customer Service Excellence
- Team Leadership & Supervision
- Food Handling & Hygiene Compliance
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Conflict Resolution
- Health & Safety Standards
- Attention to Detail
- Cash Handling & Order Processing
Certification
- Food Hygiene Certificate
- Health & Safety Training
- Customer Service Training
REFERENCES
Available upon request.
PERSONAL ATTRIBUTES
- Reliable and punctual
- Team-oriented with leadership capability
- Professional and well-presented
- Adaptable and quick to learn
- Strong work ethic
Timeline
Lead Shift Staff (Room Service)
Buffalo Hotel and Suites
01.2018 - 04.2026
Customer Care Officer
Michael Richardson Travels LTD.
01.2016 - 01.2018