Lanitae Webley-Moseley

• Customer interaction including dealing with customer queries, ensuring the 'Think 25' policy was enforced and managing customer complaints.
• Using my initiative and constantly striving to improve the customers' experience.
• Worked as part of a team to complete store duties including ensuring that shelves are restocked in a timely manner.
• Maintained knowledge of store layout, facilitating quicker response times when serving customers.
• Performed duties according to company policies, supporting quality control efforts.

• Used graphic design apps, e.g. Canva to create posters, flyers and logos to help influence brand promotion and customer engagement.
• Utilised social media platforms such as Instagram and TikTok to build a clientele of c.700 individuals.
• Streamlined financial reporting/management and client bookings by leveraging Stripe and Acuity Scheduling, ensuring accurate record-keeping and optimising workflow efficiency
• Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
• Developed loyal customer base through personalised service and attention to detail.

Following a successful placement I was invited to return to work following completion of my degree.

• Providing administrative support to senior managers, ensuring smooth office operations and effective communication across teams.
• Coordinating meetings, events, and conferences, which involve liaising with external stakeholders.
• Assisted with the 'Women on Water' conference by setting up the registration desk and key areas, communicating and directing attendees, thereby ensuring its smooth running.
• Summarising in-event surveys received for use in breakout sessions.
• Ensuring membership subscription data and CRM/CMS systems are kept up to date.

• Member of a multi-disciplinary team to deliver comprehensive care, ensuring patients' physical, social, emotional, and intellectual needs were consistently and exceptionally met."
• Used both verbal and non-verbal communication skills to safeguard, protect and support the health and wellbeing of vulnerable individuals.
• Provided professional and empathetic care whilst using problem solving skills when dealing with challenging patients.
• Gained hands-on experience in working with diverse populations, including vulnerable individuals.
• Upheld high levels of confidentiality in line with data protection regulations.

• Overall supported lead teachers in delivering learning outcomes, lesson development, class preparation and student mentoring to create an effective learning environment.
• Facilitated group activities and discussions to promote critical thinking about how to master assignments and reinforce learning concepts.
• Aided with extra curricula school activities to help boost students' grades.
• Provided feedback on pupil's work, identifying areas for improvement.
• Liaised between teachers and parents, maintaining open lines of communication.