Langelihle Hadebe
Grays,United Kingdom
Summary
Dedicated professional with expertise in customer service and service desk operations, demonstrating proficiency in incident management and Service Level Agreement compliance. Skilled in administrative and organisational tasks, with a strong command of Microsoft Operating Systems and ServiceNow. Exceptional verbal and written communication abilities, complemented by good telephone etiquette and interpersonal skills. Known for problem-solving capabilities, attention to detail, and a commitment to delivering high-quality service.
Overview
4
4
years of professional experience
Work history
Service desk agent
CoCre8 Technology Solutions
Midrand, South Africa
04.2020 - 04.2024
- Recorded and uploaded meeting minutes to SharePoint.
- Prepared technical, daily, and monthly reports.
- Managed incoming calls and emails, ensuring effective communication.
- Maintained consistent communication with users and team members to resolved issuespromptly.
- Logged and responded to service requests, assigning tickets to appropriate personnel.
- Followed up on assigned tickets, updating the ticketing system and closing tickets uponresolution.
- Ordered spare parts for Break/Fix calls as needed and coordinated the collection of faultyspares.
- Analyzed, assigned, and escalated technical issues to second level support, providing updatesuntil resolution.
- Performed user account creation and password resets.
- Demonstrated the ability to work independently in a remote environment.
Education
Bachelor of Arts - Public Management and Governance, Human Resource Management
University of Johannesburg
South AfricaSkills
- Customer support
- Service Desk Operations
- Incident Management
- Service Level Agreement (SLA) Compliance
- Administrative skills
- Organisational skills
- Proficient in Microsoft Operating Systems
- Strong Verbal and written Communication
- Interpersonal
- Problem solving ability
- Attention to detail
- Good phone etiquette
- ServiceNow proficiency
References
References available upon request.
Timeline
Service desk agent
CoCre8 Technology Solutions
04.2020 - 04.2024
Bachelor of Arts - Public Management and Governance, Human Resource Management
University of Johannesburg
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