Lanfei Wang
Bath,BAS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
5
5
years of professional experience
Work History
Volunteer
Julian House Charity Shop
01.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress
Anshu Wedding Banquet Hall
10.2021 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Gym Staff Member
Yiking Fitness Studio
06.2018 - 08.2018
- Sold memberships and personal training sessions to new customers.
- Handled customer complaints in a professional and courteous manner.
- Promptly responded to all requests for assistance.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
Education
Ph.D. - Sports Media And Marginalized Groups
University of Bath
Bath, UK10.2026
Master of Science - Sports Business And Innovation
Loughborough University
London, UK10.2021
Bachelor of Science - Sports Economics
Wuhan Sports University
Wuhan, China06.2021
Skills
- Records Preparation
- Building Cleaning
- Special Assignments
- Guest Satisfaction
- POS Systems and Ordering Platforms
- Customer Consulting
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
Volunteer
Julian House Charity Shop
01.2023 - Current
Waitress
Anshu Wedding Banquet Hall
10.2021 - 02.2022
Gym Staff Member
Yiking Fitness Studio
06.2018 - 08.2018
Ph.D. - Sports Media And Marginalized Groups
University of Bath
Master of Science - Sports Business And Innovation
Loughborough University
Bachelor of Science - Sports Economics
Wuhan Sports University
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