Laney Hardy
Birmingham,West Midlands
Summary
Accomplished professional with extensive expertise in budget cost control, facilities management, and business analysis.
Demonstrates a strong track record in change management, governance and compliance, and regulatory accountability.
Adept at policy and procedure creation, stakeholder and customer satisfaction, and contract and supply chain management.
Proven ability to manage government contracts, drive process improvement and redesign, and execute strategic business planning.
Skilled in hybrid operations management, project management, strategic leadership and management, executive reporting, mentoring and coaching.
Committed to operational excellence through continuous process improvement (CPI), corporate governance, workflow optimisation, data analytics, service improvements strategy.
Career goals include leveraging extensive skills to enhance organisational efficiency and drive sustainable growth.
Results-driven Head of Operations adept at transforming business processes and boosting efficiency.
Spearheaded multiple initiatives that streamlined operations, reduced costs, and improved overall productivity.
Known for fostering strong team collaboration and driving sustainable growth.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Head of Operations
Pilot IMS
Halesowen, Dudley
11.2023 - 03.2025
- Formulated strategic plans, driving company growth and expansion by 50%
- Conducted employee training programmes to enhance skill sets.
- Facilitated interdepartmental cooperation for streamlined processes.
- Directed daily operations, ensuring smooth business continuity.
- Created an efficient resource allocation plan to maximise utilisation.
Supply Chain Operations and Business Manager
Topstock Papers
Homebased
02.2023 - 10.2023
- Enhanced productivity by implementing new workflow systems.
- Streamlined business operations to improve efficiency.
- Fostered partnerships with industry leaders, strengthening networks.
- Developed new marketing strategies for increased brand visibility.
- Achieved better customer relations with regular client meetings. Improving sales by 30% and retaining previously lost clients
Director of Operations
Elite Hospitality Assessment Professionals
London, Greater London
07.2022 - 01.2023
- Analysed operational data, identifying areas of improvement.
- Directed cross-functional teams for high-quality project delivery.
- Identified opportunities with market research and analysis.
- Oversaw budgeting activities, reducing unnecessary expenditures
- Negotiated contracts to secure cost-effective solutions
- Reduced costs by 45%
Head of Operations/Contracts/Curriculum/Centre
Challenge-TRG Skills
Birmingham, West Midlands
05.2019 - 06.2022
- Maintained high standards of service by implementing quality control procedures. Achieved 100% audit checks
- Achieved team collaboration with regular staff meetings.
- Prioritised client satisfaction through delivery of high-quality services.
- Conducted employee training programmes to enhance skill sets.
Head of Operations
Lifetime Training and Innovate Awarding (Lifetime
Bristol, Bristol
09.2016 - 04.2019
- Facilitated interdepartmental cooperation for streamlined processes.
- Managed budget preparations for fiscal responsibility.
- Conducted employee training programmes to enhance skill sets.
- Improved workflow efficiency for enhanced productivity.
- Directed daily operations, ensuring smooth business continuity.
- Coordinated cross-departmental initiatives to achieve overall business objectives.
- Introduced cost-saving measures to reduce overheads by 30%
- Streamlined internal processes by implementing new operational strategies, increasing productivity by 25%
Operations Leader FTC
The Conservation Volunteers
Swindon, Wiltshire
01.2016 - 06.2016
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Achieved external audits at 100% and contract values at 95%
- Established transparent budgets and cost control strategies to meet contractual objectives.
Quality Training and Compliance Manager FTC
Prospect Services
Birmingham, West Midlands
07.2015 - 01.2016
- Reviewed contracts to ensure consistency with relevant laws, regulations, and company policies.
- Improved company reputation with clear, concise communication around business compliance status.
- Assisted in developing company-wide corrective action plans following internal or external audit findings, achieving 100% error-free feedback
Operations Manager and Quality Lead
RealTime Training Group
Leeds, West Yorkshire
03.2008 - 06.2014
- Coordinated cross-functional teams and achieved project milestones on schedule.
- Improved operational efficiency by streamlining processes and implementing strategic plans. Increasing productivity by 28% in 3 months
- Liaised with stakeholders for transparent communication and better decision-making.
- Negotiated with suppliers for procurement of contracts to thirteen million pounds
Education
Level 7 Diploma - Strategic Leadership & Management
CMI
Remote Online 04.2020 - 06.2020
Level 4 Award - Internal Quality Assurance of Assessment Processes & Practice
Pearson'sNVQ
Remote online 10.2013 - 03.2014
Level 4 Award - Preparing to Teach in Lifelong Sector
EDI
Manchester 06.2011 - 12.2011
Level 3 Certificate - Information Advice & Guidance
OCR
Leeds 06.2009 - 08.2009
Skills
- Budget Cost Control
- Facilities Management
- Business Analysis
- Change Management
- Governance & Compliance & Regulatory Accountability
- Policy & Procedure Creation
- Stakeholder & Customer Satisfaction
- Contract & Supply Chain Management
- Government Contract Management
- Process Improvement & Redesign
- Strategic Business Planning
- Emotional Intelligence
- Hybrid Operations Management
- Project Management
- Strategic Leadership & Management
- Executive reporting
- Mentoring & Coaching
- Recruitment & Selection
- Leadership management
- Business development
- Data analysis tools
- Conflict management
- Regulatory compliance
- Project coordination
- Business continuity planning
- Policy development and implementation
- Operational excellence
- Profit and loss understanding
- Contract negotiating
- Operational planning
- Continuous Process Improvement (CPI)
- Corporate governance
- Workflow optimisation
- Data analytics
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Accomplishments
- Managed remote teams as well as many offices and centres successfully.
- Increased contract value in first 12 months by 50%.
- Successfully managed Adult Education Budget, Department Work Pensions and Skills contracts nationally.
- Exceeded as opposed to just achieving on more than one contract which produced more opportunities for additional funding.
- Implemented training needs analysis across all departments to support staff development, motivation, improved staff retention.
- Successfully led external audits where our processes and ways of working were chosen as best practice.
- Designed process and policy for an Awarding Organisation to run successfully as an End Point Assessment Organisation.
- Successfully managed poor performance, which improved staff retention and motivation.
- As a National Partnership Manager for a subcontracting company, I was awarded, based on the main contractor winning the bids, a total of thirteen million pounds of contracts across several sites nationally.
- Created a staff matrix that was used by the whole business for future talent succession planning.
References
References available upon request.
Timeline
Head of Operations
Pilot IMS
11.2023 - 03.2025
Supply Chain Operations and Business Manager
Topstock Papers
02.2023 - 10.2023
Director of Operations
Elite Hospitality Assessment Professionals
07.2022 - 01.2023
Level 7 Diploma - Strategic Leadership & Management
CMI
04.2020 - 06.2020
Head of Operations/Contracts/Curriculum/Centre
Challenge-TRG Skills
05.2019 - 06.2022
Head of Operations
Lifetime Training and Innovate Awarding (Lifetime
09.2016 - 04.2019
Operations Leader FTC
The Conservation Volunteers
01.2016 - 06.2016
Quality Training and Compliance Manager FTC
Prospect Services
07.2015 - 01.2016
Level 4 Award - Internal Quality Assurance of Assessment Processes & Practice
Pearson'sNVQ
10.2013 - 03.2014
Level 4 Award - Preparing to Teach in Lifelong Sector
EDI
06.2011 - 12.2011
Level 3 Certificate - Information Advice & Guidance
OCR
06.2009 - 08.2009
Operations Manager and Quality Lead
RealTime Training Group
03.2008 - 06.2014
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