Lance West
Ferndown,United Kingdom
Summary
Dedicated professional with a strong foundation in organisation, communication, and customer focus. Demonstrates exceptional teamwork, patience, and reliability in all tasks. Committed to leveraging these skills to contribute effectively to team success and enhance customer satisfaction.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Shift supervisor
Fired Frog Pottery Cafe
Woking, Surrey
2024.01 - 2025.05
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Managed shift operations whilst ensuring customer satisfaction.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Opened and ran a new branch of 'The Fired Frog'.
- Delegated tasks to staff members to ensure efficient shift operation.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
Admin
Replay Golf
Surrey
2022.12 - 2023.04
- Created listings for the Replay Golf website, sold golf clubs, whilst also dealing with online queries, complaints and phone calls. Delivering personal customer focused services, helping clients find golf clubs specific to them whilst meeting their personal needs. Ensuring a smooth transition from shop, to delivery, to the client by minimising any risks with avid communication and excellent organisation.
Retail assistant
Seasons Farm Shop
Surrey
2020.06 - 2022.12
- Organised and maintained a clean store whilst delivering high level and personal customer service, taking time to understand customers and their needs for things such as personalised and unique Christmas hampers. Took first aid courses to ensure customer and colleague safety, and reviewed products to expand my knowledge and advise and aid customers when requested.
Education
GCSE -
Collingwood College
Surrey 2014.09 - 2019.06
A-Levels - undefined
Collingwood Sixth Form
Surrey 2019.09 - 2021.04
Skills
- Organisation
- Communication
- Customer Focus
- Team Work
- Patience
- Reliability
EXTRA-CURRICULAR ACTIVITIES
Sep 2015 — Present Acting Classes, The Hunt Academy A creative environment to explore team work and develop personal skills, such as public speaking, resourcefulness and organisation whilst allowing a spectrum of ages to work together.
Affiliations
- I am an Actor who has appeared in various shows and plays across the West End.
- I am a Musician and often go to London to play small gigs.
Timeline
Shift supervisor
Fired Frog Pottery Cafe
2024.01 - 2025.05
Admin
Replay Golf
2022.12 - 2023.04
Retail assistant
Seasons Farm Shop
2020.06 - 2022.12
A-Levels - undefined
Collingwood Sixth Form
2019.09 - 2021.04
GCSE -
Collingwood College
2014.09 - 2019.06