Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Lance Perry

Amblecote,west midlands

Summary

I am enthusiastic with knowledge of resolving customer problems. I work to increase success through effective work strategies and customer service.

Im focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.

I am adept at project planning and managing multiple tasks at once. Dedicated to improving company goals and meeting business objectives and deadlines.

Reliable with industry experience in different areas that i have been lucky to work in. I offer excellent communication and good judgment to effectively meet team needs.

Proactive planner and problem solver.

Energetic employee well-versed in strong communication and organisation skills.

Seeks solutions to problems and applies extensive analytical knowledge to findings.

Adept at multi-tasking, leading groups and team members, and managing projects.

Organised and dependable with 20 years of experience in all areas.

Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.

Driven to deliver high-quality service and consistent results. Willing to learn and expand my knowledge. Team work and empathy and understanding of peoples needs.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Carpet fitter

falcon flooring
Bromsgrove, Worcestershire
02.2021 - Current
  • Used compound to clean, level and seal floor.
  • Fixed carpets, tiles or mosaic panels for decorative purposes.
  • Consulted with clients to evaluate carpeting needs.
  • Measured room size and calculated stock prices to provide clients with quotation.
  • Finished edges for clean final look.
  • Prepared floors to be covered with variety of materials.
  • Glued or nailed floor coverings to secure carpet on floor.
  • Interpreted 2D and 3D floor plans to produce results in line with expectations.
  • Worked safely and ergonomically on construction projects.
  • Assembled carpets, tiles and other materials to cover large surfaces.
  • Installed, maintained and repaired flooring for aesthetics and functionality.
  • Cut materials to appropriate size and shape to achieve perfect fit.
  • Aligned materials to achieve predetermined patterns.
  • Placed materials flush and straight to avoid gaps in floor covering.
  • Applied floor adhesive to prevent tiles becoming dislodged.
  • Laid out materials according to designs and other specifications.
  • Made precise calculations to determine materials needed.
  • Created smooth and level surfaces for even finish.
  • Removed old flooring to prepare for next phase of project.
  • Took precise measurements using appropriate equipment.
  • Transferred furniture to other room and removed doors to lay out groundwork.
  • Stretched over spiked gripper rods before taping or using heat seal.
  • Lay underlayment and floor tiles.
  • Delivered services to customer locations within target timeframes.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.

Car recovery technician and car service

hamilton recovery and servicing
Oldbury, Sandwell
02.2021 - Current
  • This is voluntary work to build my skills.
  • Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
  • Disassembled and reassembled motor components to facilitate repair work.
  • Assessed vehicle maintenance status and completed kilometre-based services, including changing out belts, filling fluids and replacing gaskets.
  • Drove vehicles to determine problems and test repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Changed vehicle oil and replaced filter.
  • Tuned engine to enhance vehicle performance and efficiency.
  • Tested and serviced motor vehicles with supervision and guidance.
  • Responded efficiently to customer breakdowns, offering effective roadside support to solve technical and mechanical issues.
  • Used exceptional communication and interpersonal skills to deliver outstanding customer service.
  • Prioritised customer safety at all times, ensuring strict adherence to regulations and laws.
  • Remained calm and professional in challenging situations, using initiative to provide efficient resolution.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Delivered services to customer locations within target timeframes.
  • Operated machinery to achieve targets while following regulations.
  • Read and followed technical documentation to complete accurate repairs.

Carpet fitter

self employed
Amblecote, Dudley
04.2018 - 03.2020
  • Fixed carpets, tiles or mosaic panels for decorative purposes.
  • fitted carpets at premier inn, hotels across uk.
  • Screeding floors with concrete and polish
  • Meeting health and safety
  • CSCS - regualtions and fully regulated


Covid - and was unable to work for 4 months

Events and exhibition contractor

exhibition and events carpet
Birmingham, west midlands
01.2017 - 04.2018
  • Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
  • Reworked complex schedules and calendar plans to meet unexpected changes or demands.
  • Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
  • Created bespoke packages for clients based on event requirements, such as red carpet for avengers, and spiderman.
  • Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
  • Designed event set-up and displays to match client requests.
  • Completed red carpet events such as film premiers
  • Expo shows - casino and car shows
  • Varied locations around uk and europe
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.
  • Delivered high-quality results within budget and timeframe targets.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Removal and fitting events within 24hr period.
  • To be in premises to assist any health and safety concerns regarding flooring and booths.
  • following graphic designs and making logos and patterns in carpet tiles.





Carpet fitter

self employed
Amblecote, Dudley
02.2017 - 01.2018
  • Fixed carpets, tiles or mosaic panels for decorative purposes.
  • Served customers to drive sales and deliver top-quality experiences.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed invoices and established costs for work management
  • Worked with vulnerable adults with learning difficulties and mental health problems completing maintanance tasks.
  • Completing tax returns and self assessments

Carpet fitter

Contract Flooring Ltd
Bromsgrove, Worcestershire
02.2011 - 02.2013
  • Prepared wall areas for acoustic insulation to aid soundproofing.
  • Showed carpet samples to provide options to customers before selection.
  • Used compound to clean, level and seal floor.
  • Fixed carpets, tiles or mosaic panels for decorative purposes.
  • Consulted with clients to evaluate carpeting needs.
  • Measured room size and calculated stock prices to provide clients with quotation.
  • Scheduled installation appointment to meet with client and team.
  • Finished edges for clean final look.
  • Prepared floors to be covered with variety of materials.
  • Glued or nailed floor coverings to secure carpet on floor.
  • Interpreted 2D and 3D floor plans to produce results in line with expectations.
  • Worked safely and ergonomically on construction projects.
  • Sprayed and waxed floor covering to provide protective coating.
  • Assembled carpets, tiles and other materials to cover large surfaces.
  • Installed, maintained and repaired flooring for aesthetics and functionality.
  • Cut materials to appropriate size and shape to achieve perfect fit.
  • Planned projects to prepare exact quantities of materials and minimise waste.
  • Aligned materials to achieve predetermined patterns.
  • Ordered materials based on budget and project specifications to prepare for carpet installation.
  • Placed materials flush and straight to avoid gaps in floor covering.
  • Applied floor adhesive to prevent tiles becoming dislodged.
  • Laid out materials according to designs and other specifications.
  • Made precise calculations to determine materials needed.
  • Created smooth and level surfaces for even finish.
  • Removed old flooring to prepare for next phase of project.
  • Inspected construction supplies to guarantee high quality.
  • Took precise measurements using appropriate equipment.
  • Transferred furniture to other room and removed doors to lay out groundwork.
  • Stretched over spiked gripper rods before taping or using heat seal.
  • Lay underlayment and floor tiles.
  • Delivered services to customer locations within target timeframes.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Handled chemicals and waste in line with COSHH regulations.
  • Completed customer orders with speed and accuracy.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Leveraged strategic networking to create new business opportunities.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving issues.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Reviewed customer history to recommend appropriate products and services.
  • Developed plans and strategies to promote continuous improvement.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Served customers to drive sales and deliver top-quality experiences.

Landscape gardener

Just a mow
Northfield, Birmingham
01.2005 - 01.2011
  • Carried out day-to-day duties including grass cutting and watering, optimising maintenance and visual appeal.
  • Completed paving and brickwork to create exceptional quality finishes.
  • Managed outdoor spaces, ensuring thorough maintenance, upkeep and preservation.
  • Optimised plant health, performing transplants to increase nutrition.
  • Delivered adequate water and care to maintain health of hectares of plants.
  • Maintained plant condition through considered pruning, trimming and treatment.
  • Produced immaculate gardens with detailed pruning and weed control.
  • Scheduled daily, weekly and seasonal gardening tasks to organise workload.
  • Managed implementation of integrated weed management strategies including preventing seed return and depleting seedbank.
  • Raked, collected and placed leaves into garden waste bags.
  • Collaborated with gardening teams to execute successful long-term garden projects.
  • Discussed long and short-term plans directly with clients, offering invaluable advice relating to proper gardening.
  • Mowed, trimmed and cut growth to specifications.
  • Operated ride-on mowers, trimmers and leaf blowers.
  • Trimmed trees and shrubs to create neat and accessible outdoor spaces.
  • Inspected plants regularly and notified supervisor of any signs pests or diseases.
  • Dug placement holes for new plantings and conditioned soil for optimum growth.
  • Built gazebos, fencing and decking.
  • Eliminated plant damage and deterioration through careful condition and disease monitoring.
  • Liaised with clients directly to identify and cater to strict garden specifications.
  • Generated detailed quotations to advise management on cost of plants and gardening activities to guide decision-making.
  • Delivered projects in line with budget and timeframe requirements.
  • Used wide range of hand tools, horticultural machinery and powered hand tools.
  • Worked on hard landscaping projects such as driveways and patios.
  • Controlled and monitored inventory of tools and mechanical equipment.
  • Lifted and moved heavy items in line with health and safety policies.
  • Reduced incidences of pests and disease through targeted pesticide application and plant treatment.
  • Planned and planted items according to season and growing conditions.
  • Delivered top quality service to encourage customer referrals.
  • Disposed of litter and organic waste following proper procedure.
  • Collaborated with clients to assess landscaping requirements, implementing creative briefs to meet them.
  • Consistently arrived at work on time and ready to start immediately.
  • Increased customer satisfaction by resolving issues.
  • Successfully delivered on tasks within tight deadlines.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Assisted with infection control through social distancing and PPE wearing.
  • Applied positive customer service approach to increase satisfaction levels.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Served customers to drive sales and deliver top-quality experiences.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Handled chemicals and waste in line with COSHH regulations.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

GCSEs - english maths science history graphic design

Shenley Academy
Birmingham
09.1999 - 06.2004

Skills

  • Safety awareness follows health and safety regulations
  • Team building and awareness
  • Leadership skills
  • Communication skills
  • Customer-focused
  • Time management
  • Problem-solving
  • Good knowledge of travel
  • Can use own initiative
  • delegation skills
  • proactive with time management and deadlines
  • adaptable to learn new skills
  • To update my skills and knowledge in all areas
  • good computer skills
  • excellent use of hand tools and mechanical tools

Certification

Recently completed NVQ diploma level 2 in flooring.

Completed a full course in LVT and patten flooring.

Completing voluntary work with a local service and recovery company.

Full CSC card

Full cleared and valid DBS check

Health and safety certificate advantage training

Manual handling certificate advantage training

COSH and PPE certificate advantage training

Currently completing more online training courses - first aid, infection control, riddor and more.



Affiliations

  • Car maintenance
  • computer skills
  • Car valeting
  • learning new skills regarding new cars and vintage cars
  • Going to car shows
  • Gym
  • performance cars and track days

Timeline

Carpet fitter

falcon flooring
02.2021 - Current

Car recovery technician and car service

hamilton recovery and servicing
02.2021 - Current

Carpet fitter

self employed
04.2018 - 03.2020

Carpet fitter

self employed
02.2017 - 01.2018

Events and exhibition contractor

exhibition and events carpet
01.2017 - 04.2018

Carpet fitter

Contract Flooring Ltd
02.2011 - 02.2013

Landscape gardener

Just a mow
01.2005 - 01.2011

GCSEs - english maths science history graphic design

Shenley Academy
09.1999 - 06.2004
Lance Perry