Lance Birchall
Stoke-on-Trent
Summary
Motivated professional with focus on driving sales and fostering customer relationships. Deliver consistent sales growth by leveraging strong communication skills and deep understanding of market trends. Excel at identifying opportunities and tailoring solutions to meet client needs.
Overview
12
12
years of professional experience
Work history
Insurance agent
Insurance Revolution
Stoke-on-Trent
01.2024 - Current
- Established trust with clients by providing clear and accurate policy information.
- Boosted client satisfaction through timely response to enquiries.
- Recommended suitable insurance products for individual needs.
- Achieved sales targets through proactive customer engagement.
- Collaborated with underwriters for precise risk assessment.
- Conducted diligent follow-ups, ensuring client satisfaction post-sale.
- Evaluated potential risks for appropriate policy recommendation.
- Maintained up-to-date knowledge of industry regulations, safeguarding company reputation.
- Educated customers on policy details, empowering informed decision-making.
- Maintained high standards of customer service by building relationships with clients.
LB Restorations & Customs
01.2021 - 11.2024
- I created my own business during the covid 19 lock down after been made redundant from my job, i started if restoring collectable and sort after trainers. It instantly took off and i had to quickly learn how to run a business on a day to day basis, as the business progressed my online presence grew leading to national coverage featuring on BBC's The One Show, ITV News and many other media outlets.
- I opened a shop in The Potteries shopping centre and was the sole person responsible for everything the business needed to work and run smoothly.
- Dealing with Marketing/Sales on a day to day basis, making custom designs for customers along side all other business needs
- Keeping up to date with stock and online orders coming through
- Managing all orders and posting them out to customers
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Identified new business opportunities that enhanced growth potential of the company.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Increased customer engagement by delivering high-quality product demonstrations.
Sales agent
Herritage Coins
Stoke-on-Trent
02.2023 - 09.2023
- Dealing with inbound and outbound calls speaking to high end coin/gold collectors finding various coins that they need to add to collections or buy for gifts, over time i built a solid relationship with customers and had my own pipeline
- Established robust client relationships through effective communication and negotiation skills.
- Maintained detailed records of sales activities for accurate forecasting.
- Conducted market research to identify new business opportunities.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Account manager
FoodHub
Stoke-on-Trent
02.2021 - 05.2022
- My role at FoodHub was account managing, we dealt with varius different takeaways right across the UK and handled any issues they may have or any business change requests, i was trained on tech issues, menus, website changes and genral customer service/regional support
- I was also part of the collections team and the retentions team which i managed to thrive in
- Achieved client satisfaction by managing key accounts effectively.
- Developed new strategies with a focus on customer retention.
- Managed business relationships to ensure loyalty and long-term commitment.
- Resolved client issues promptly, ensuring high levels of satisfaction.
Sales Executive
Oak Furnitureland
Stoke-on-Trent
10.2019 - 02.2021
- Confidentially welcoming customers to the showroom, listening and understanding the product they are looking for then to match their needs with our wide variety of stock
- I’m a Sales Professional who is working and excelling in a targeted sales environment
- Using my influencing and negotiation skills, and ability to quickly build relationships and importantly and naturally when it comes to closing the sale
- Easily adapting my style dependent on who I am talking to
- Increased customer engagement by delivering high-quality product demonstrations.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
Inbound Retention Advisor
Vodafone
Stoke-on-Trent
12.2017 - 07.2019
- Fundamentally to take calls on an inbound basis from our existing customers and to retain their business with Vodafone
- Sometimes, people may be expressing their wish to leave, so it’s down to me to quickly reaffirm all of the reasons why they chose Vodafone to begin with and why they need to remain with them
- Customers’ requirements are ever changing, so asking questions to establish what their needs in their current lifestyle and upgrade them onto the best possible package
- Rapport building and objection handling to ensure the right outcome for the customer and the business
- Consistently positive, resilient and engaging Empathetic and able to build rapport quickly Determined to continuously deliver and succeed Level headed, mature mind set - combined with enthusiasm, energy and drive
- Regularly updated knowledge about changing market trends to offer up-to-date advice to clients.
Insurance Protection Advisor
Cover and Legal
Stoke-on-Trent
05.2016 - 12.2018
- Providing tailor made policies perfectly suited to meet our customer needs
- Policies including Life Protection, Critical Illness, Whole of Life and Income Protection
- Taking inbound calls from clients wanting to obtain a quotation
- Making outbound calls to customers who have left details on our website to provide a quotation
- Fact finding and data inputting onto our in-house system
- Provide advice to clients on insurance products
- Closing sales and overcoming any objections raised
- Cross selling to existing clients and upselling to new
- Boosted client satisfaction by providing clear and concise financial advice.
Car Salesman
Car Finance Today
Stoke-on-Trent
01.2013 - 08.2016
- Starting from a database of customers my job was to call through each contact to find out if they wanted to get a new car on one of the excellent packages that we had to offer
- Once interest was gained i would then process an application for the customer and source a car for them that was the right price and also suiting their needs and take them through the whole process right up to handing the keys over
- Increased brand visibility by organising promotional events at the dealership.
- Maintained meticulous records for efficient customer follow-ups.
- Improved customer relations with excellent communication and negotiation skills.
- Assisted customers in choosing right vehicles, ensuring satisfaction and repeat business.
- Managed inventory to ensure availability of various car models as per demand.
- Demonstrated cars to potential buyers for effective sales conversion.
- Provided detailed information about car features, including safety measures and fuel efficiency for informed decision making.
- Organised test drives for potential customers, making them comfortable with their choices.
- Consulted on financing options whilst selling cars leading to increased sales figures.
Education
BTEC Sport Diploma - Sport
Biddulph High School
Skills
- Customer Service
- Account management
- Data Entry
- Customer retention tactics
- Client needs analysis
- Salesforce proficiency
Custom
Available on request
Timeline
Insurance agent
Insurance Revolution
01.2024 - Current
Sales agent
Herritage Coins
02.2023 - 09.2023
Account manager
FoodHub
02.2021 - 05.2022
LB Restorations & Customs
01.2021 - 11.2024
Sales Executive
Oak Furnitureland
10.2019 - 02.2021
Inbound Retention Advisor
Vodafone
12.2017 - 07.2019
Insurance Protection Advisor
Cover and Legal
05.2016 - 12.2018
Car Salesman
Car Finance Today
01.2013 - 08.2016
BTEC Sport Diploma - Sport
Biddulph High School
Similar Profiles
Archilove MutyambiziArchilove Mutyambizi
Chief Executive Officer at Business Revolution Revolution (Pty)LtdChief Executive Officer at Business Revolution Revolution (Pty)Ltd
Louis TierneyLouis Tierney
Installation & Maintenance Team Leader at Revolution 360Installation & Maintenance Team Leader at Revolution 360
Samantha VazquezSamantha Vazquez
Sales Support Administrative Assistant at Revolution Solar USASales Support Administrative Assistant at Revolution Solar USA
Tyler HeathTyler Heath
Work experience as a Mechanic at SAS Test and RepairWork experience as a Mechanic at SAS Test and Repair
Acquah Yalley JamesAcquah Yalley James
Accountant and Administrative Assistant at All Nations International Development AgencyAccountant and Administrative Assistant at All Nations International Development Agency