Lana Livingstone
Glasgow
Summary
Dynamic Criminal Fraud Investigator with extensive experience at the Department For Work and Pensions, excelling in evidence collection and case management. Proven leadership in mentoring teams and implementing performance improvement strategies. Adept at digital forensics and effective communication, driving successful outcomes in complex investigations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Criminal Fraud Investigator
Department For Work and Pensions
Glasgow
09.2018 - Current
- Facilitating investigation through comprehensive evidence gathering activities as directed by SIO/OIC in compliance with legislation, regulations, processes and procedures
- Facilitate evidence collection pertaining to criminal investigations and judicial procedures.
- Facilitate administrative support for investigating officers through record and system management, along with document, file, and form submission.
- Collaborate with other police forces and external agencies to gather evidence and support investigative objectives.
- Ensure continuity of evidence and exhibits while verifying proper handling and storage to comply with relevant procedures and policies.
- Guide and mentor existing staff while serving as primary contact for questions, queries, and HR-related matters.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Utilised Microsoft Word and additional software tools to generate documents and communications.
- Navigated conflicts and orchestrated mutually advantageous agreements among parties.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
Benefit Processor
Department For Work and Pensions
Glasgow
02.2009 - 09.2018
- Cultivated energy and enthusiasm in accelerated workplace.
- Exhibited respect, friendliness, and readiness to assist in all situations.
- Enhanced customer satisfaction by addressing and resolving issues
- Focused on customer interactions, managed concerns efficiently, and notified supervisor of major issues.
- Managed over 30 calls daily to resolve customer inquiries and concerns.
- Utilized Microsoft Word and additional software tools to generate documents and communications.
- Facilitated team-building exercises to cultivate stronger working relationships.
- Developed team communications and information for meetings.
- Delivered friendly and efficient service to customers, managed challenging situations with confidence.
- Coordinated service delivery to customer locations while adhering to specified timeframes.
Administrative Assistant
Department For Work and Pensions
Glasgow
10.2007 - 02.2009
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Compiled reports and drafted letters in Word while designing PowerPoint presentations.
- Facilitated onboarding process enabling new hires to acclimate to administrative and performance aspects of roles.
- Managed and organized incoming mail and packages to accurately record, dispatch, or distribute to correct recipient
- Arranged conference rooms, technology, and materials to support efficient meetings.
Education
HND Travel & Tourism - NC Travel & Tourism
Springburn College
06.1998
GCSEs - 7 A-C
Thomas Muir High School
05.1996
Skills
- Excellent analytic skills
- Exceptional problem-solving skills
- Excellent organisation and negotiating skills
- Key decision-making ability
- Extensive leadership and coaching
- Influencing and communicating
- Ability to work within a team and individually
- Delivering at pace
- Case management
- Evidence collection
- Data analysis
- Witness interviewing
- Collaboration skills
- Attention to detail
- Criminal investigations
- Search warrant execution
- Fraud prevention
- Digital forensics
- Fraud patterns
- Effective communication
References
References available on request.
Personal Information
Hobbies: I enjoy socialising with friends and family and learning new skills. I enjoy reading, keeping fit.
Certification
- Disclosure
- ACFIP
- Search Warrant
- PIP 2
Timeline
Criminal Fraud Investigator
Department For Work and Pensions
09.2018 - Current
Benefit Processor
Department For Work and Pensions
02.2009 - 09.2018
Administrative Assistant
Department For Work and Pensions
10.2007 - 02.2009
HND Travel & Tourism - NC Travel & Tourism
Springburn College
GCSEs - 7 A-C
Thomas Muir High School
Similar Profiles
Paul RatanPaul Ratan
Employer Adviser Lead at Department for Work and Pensions (DWP)Employer Adviser Lead at Department for Work and Pensions (DWP)
Heather WraggHeather Wragg
Work Coach at Department for Work and PensionsWork Coach at Department for Work and Pensions
Tyra TuckerTyra Tucker
Senior Ministerial Visits Manager to the Secretary of State for Work and Pensions at Department for Work and Pensions and Home OfficeSenior Ministerial Visits Manager to the Secretary of State for Work and Pensions at Department for Work and Pensions and Home Office
Julian AshpoleJulian Ashpole
Compliance officer at Department for Work and PensionsCompliance officer at Department for Work and Pensions
Margaret Kearns-BrownMargaret Kearns-Brown
Office Manager/Customer Account Advisor at The Beal Group (Manufacturing)Office Manager/Customer Account Advisor at The Beal Group (Manufacturing)