Lana Harris

FUEL CARD MANAGER:

• Led and managed administrative staff to maintain smooth daily operations.
• Carried out day-to-day duties accurately and efficiently.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Reviewed customer invoices for accuracy and posted information to general ledger.
• Monitored fuel levels regularly; ensured optimal stock was always available.
• Account management and customer retaining
• Dealing with incoming and outgoing sales calls.

COMMERCIAL & DOMESTIC FUEL SALES

• Delivered excellent customer service for repeat business.
• Processed orders via phone and emails.
• Managed high incoming calls under pressure remaining professional at all times.
• Processing payments and account managing.
• Selling of domestically and commercial fuel.

• Managed a team of customer care representatives, improving overall team morale.
• Resolved escalated complaints with diplomacy and tact.
• Received and handled all inbound, internal and external customer queries and managed through to resolution for specific customer accounts.
• Worked as part of a team to ensure great customer service delivery – every time
• Achieved increased client loyalty with exceptional account management skills.