Lan Chen

Led a team of 7 staff and coordinated daily operational workflows，implementing performance tracking systems aligned with KPIs.

Maintained accurate sales records and client data, reconciling with internal systems.

Negotiated with other teams to ensure timely delivery and reducing operational delays.

Designed pricing structures by analyzing competitor activities and marketing trends.

Handle customer complaints, returns, or issues in a timely and professional manner.

Develop and improve aftersales processes to increase efficiency and customer retention

Provided personalized customized services according to customers' own needs and conditions.

Supported cross-border coordination between teams, students, and partner institutions.

Built long-term client relationships through effective communication and follow-ups.

Organized educational materials and managed client documentation.

Assisted marketing team with planning and implementing online and offline activities.