Lan Chen
Rotherham,South Yorkshire
Summary
Organized, proactive and detail-oriented professional with 8 years of experience in sales, consultancy, and administrative operations. Adept at coordinating cross-functional teams, maintaining accurate records, and managing internal documentation and supplier communication. Holder of UK Permanent Residence and a full clean UK driving license. Bilingual (Mandarin/English) professional with a proven ability to manage teams, streamline workflows, and ensure compliance. Highly motivated to contribute to BYD’s mission in zero-emission transportation and energy innovation.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Knowhow Education Ltd
Sheffied, South Yorkshire
10.2022 - 12.2024
Led a team of 7 staff and coordinated daily operational workflows，implementing performance tracking systems aligned with KPIs.
Maintained accurate sales records and client data, reconciling with internal systems.
Negotiated with other teams to ensure timely delivery and reducing operational delays.
Designed pricing structures by analyzing competitor activities and marketing trends.
Handle customer complaints, returns, or issues in a timely and professional manner.
Develop and improve aftersales processes to increase efficiency and customer retention
Education Sales Consultant
InterGreat Education Ltd
London, City of London
09.2018 - 09.2022
Provided personalized customized services according to customers' own needs and conditions.
Supported cross-border coordination between teams, students, and partner institutions.
Built long-term client relationships through effective communication and follow-ups.
Organized educational materials and managed client documentation.
Assisted marketing team with planning and implementing online and offline activities.
Education
Master of Arts - Fashion Management
Southampton University
Southampton 09.2014 - 09.2015
Bachelor of Arts - Public Relations
Sheffield Hallam University
Sheffield 09.2012 - 09.2014
Skills
Administrative Coordination – Scheduling, tracking, and documentation
Inventory & Data Management – Accurate record-keeping, reconciliation with HQ
Communication – Verbal and written skills in both English and Mandarin
Software – Microsoft Office (Excel, Word, Outlook), CRM familiarity
Operation Collaboration – Experience in coordinating with internal team and third parties
Compliance Awareness – Understanding of process accuracy and reporting standards
Certification
A full clean UK driving license
Languages
Chinese (Mandarin)
Native
English
Fluent
Timeline
Sales Manager
Knowhow Education Ltd
10.2022 - 12.2024
Education Sales Consultant
InterGreat Education Ltd
09.2018 - 09.2022
Master of Arts - Fashion Management
Southampton University
09.2014 - 09.2015
Bachelor of Arts - Public Relations
Sheffield Hallam University
09.2012 - 09.2014
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