Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Lamin Bojang

Chester,Cheshire

Summary

Driven Systems Engineer with proven ability to solve complex problems and streamline processes. Skilled in systems integration and project management, with strong communication and analytical skills. Ready to enhance operational efficiency and drive technological innovation for organisation. Resourceful Operations Engineer with knack for streamlining processes and enhancing team productivity. Spearheaded multiple projects leading to significant operational improvements and cost savings. Known for clear communication and problem-solving skills, driving continuous improvement in fast-paced environments. Experienced professional with focus on optimising operational processes and enhancing system performance. Skilled in implementing innovative solutions to streamline workflows and improve productivity. Proven ability to ensure seamless project execution through effective resource management and technical expertise. Driven and results-focused, equipped with problem-solving acumen and strong analytical skills. Demonstrates proficiency in project management and process optimisation, coupled with effective communication and teamwork abilities. Aims to leverage these strengths to drive operational excellence and innovation in DevOps role. Offering strong foundation in problem-solving and process optimisation. Knowledgeable about technical systems and teamwork. Strong communication and analytical skills. Ready to use and develop organisational, technical, and leadership skills in DevOps role. Driven Operations Engineer with knack for problem-solving and innovation. Demonstrates strong analytical skills coupled with team collaboration and process improvement capabilities. Poised to optimise operational efficiency and drive impactful organisational change. Qualified operations Engineer with solid manufacturing and mechanical engineering knowledge. Solution-focused with proven testing and issue-resolution skills for minimised line disruption. Builds productive staff and customer relationships through positive communications. Highly-motivated Production Engineer with experience delivering in fast-paced manufacturing settings. Implements new machinery and delivers innovative testing and support to maintain assembly cells. Plans and multitasks strategically to meet changing priorities. Quality-focused Production Engineer with extensive experience in high-volume manufacturing environments. Interpreted drawings and instructions to achieve accurate, safe outcomes. Motivated operational teams to drive agreed standards and hit targets. Multi-skilled individual offers adaptable engineering, electrical and mechanical understanding to production role. Focused and meticulous to produce components to strict tolerances. Organised with good initiative for punctual task planning and completion. Ambitious student with strong engineering understanding seeks role to build on practical production strengths. Manages workloads through good planning and prioritisation to achieve tasks within set timeframes. Collaborative, confident communicator supporting productive teamwork and project progress. Motivated engineering professional experienced in product design and development. Focused on innovating production systems through targeted analysis and solutions. Meticulous and methodical across technical tasks for reliable results.

Overview

5
5
years of professional experience
2008
2008
years of post-secondary education

Work History

Operations engineer

Tata consultancy services
Liverpool, Liverpool
09.2023 - 04.2025
  • New applications and server services.
  • Ensuring Servers are fully patched/updated (hardware and software).
  • Ensuring new services are added to backup and restoration schedule/plans.
  • Delivering services that are compliant with relevant regulations and legislation.
  • Transition of new server services into Operations.
  • Assisted in budgeting, helped control operational costs effectively.
  • Conducted routine maintenance checks, ensured optimal system performance.
  • Delivered quality service through persistent attention to detail and follow-ups.
  • Trained staff members for better understanding of operation procedures.

2nd/3RD Line Technical Support

Elmec
10.2022 - 08.2023
  • Provide first and second-line support for Windows operating systems and Office 365 applications.
  • Strong previous experience of stakeholder management - particularly at C-Suite level.
  • Diagnose and resolve software issues, including system crashes, application errors, and network connectivity problems.
  • Rebuild and configure laptops, including imaging, reinstallation of OS, and setup of required applications.
  • Perform hands-on troubleshooting of hardware components such as keyboards, screens, hard drives, and motherboards.
  • Identify and replace faulty hardware components to restore devices to working condition.
  • Support peripheral device setup and maintenance (eg, printers, docking stations, monitors).
  • Maintain accurate documentation of issues, solutions, and device configurations.
  • Collaborate with other IT team members to improve system processes and efficiencies.
  • Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune.
  • Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD, and local Active Directory understanding of windows Hello for business.
  • Support VOIP setups and assist with infrastructure projects.
  • Maintain accurate IT asset records and ensure cost-effective, consistent procurement of hardware and software.
  • Knowledge of windows operating system from early DOS through to windows11.
  • Create and manage technical documentation, user guides, and knowledge base content.
  • Monitor trends, identify recurring issues, and maintain security protocols across devices and systems.
  • Liaise with external vendors for support and procurement, ensuring effective service delivery.
  • Mentor, train and develop junior staff members within team.
  • Knowledge share and where possible shift left responsibilities to Service Desk.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

DevOps engineer

Willis Towers Watson
07.2021 - 07.2023
  • DevOps engineer with 2 years of experience finding solutions and determining customer satisfaction.
  • Adept in developing web design, user experience, and best practices and speed.
  • Drive and support DevOps practices across cloud-based infrastructure projects.
  • Design, implement, and manage CI/CD pipelines.
  • Collaborate closely with cross-functional teams to ensure seamless integration and deployment.
  • Basic command of GitLab and Linux (SUSE).
  • Troubleshoot and resolve complex infrastructure issues in a mission-critical environment.
  • Monitor and analyse System performance using APM tool such as New Relic, Dynatrace, AppDynamics, or Splunk or Nagios.
  • Leverage infrastructure-as-code to manage scalable, repeatable cloud environments.

2ND LINE SUPPORT ENGINEER

Network Rail
06.2020 - 07.2021
  • To provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications.
  • Provide input into documented improvements in knowledge and support processes for all areas of the Service Operations.
  • End user support related windows and MAC.
  • Expertise in LAPTOP/MAC build process.
  • Good hands-on experience on managing M365 APPs, outlook, TEAMs, OneDrive and SharePoint.
  • Good hands-on experience on Mobile device management - Microsoft Intune.
  • Experience in managing Audits - Cyber essentials, Cyber Essential Plus, ISO270001, SOC type 2.
  • Monitor and maintain the health, performance, and security of IT infrastructure, including servers, networks, and storage systems.
  • Perform regular system updates, patches, and backups to ensure data integrity and security.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • With cross-functional teams to support IT projects and initiatives.
  • Develop and maintain documentation for IT infrastructure, processes, and procedures.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Education

Diploma of Higher Education - Business

North Hinckley College
Nuneaton, WAR

Management Development Institute - Information Technology

Management Development Institute
Kanifing, Gambia
09.1996 - 01.1998

BACHELOR OF COMPUTER SECIENCE - Enterprise Computing

University of Chester
Chester, Cheshire
09.2006 - 06.2009

Skills

  • Cloud computing
  • Excellent communication skills
  • Strong communication
  • Docker & Kubernetes
  • SQL
  • NoSQL
  • APM tools
  • Microsoft services performance testing
  • AWS cloud services

Languages

Afrikaans

Affiliations

  • As a lively and energetic person, I enjoy participating in all indoor and outdoor activities, particular football and fitness. I love learning new skills and undertaking new challenges. I have a positive outlook and get on well with everyone I meet. I am very committed and set high targets for myself in everything I do.

Timeline

Operations engineer

Tata consultancy services
09.2023 - 04.2025

2nd/3RD Line Technical Support

Elmec
10.2022 - 08.2023

DevOps engineer

Willis Towers Watson
07.2021 - 07.2023

2ND LINE SUPPORT ENGINEER

Network Rail
06.2020 - 07.2021

BACHELOR OF COMPUTER SECIENCE - Enterprise Computing

University of Chester
09.2006 - 06.2009

Management Development Institute - Information Technology

Management Development Institute
09.1996 - 01.1998

Diploma of Higher Education - Business

North Hinckley College
Lamin Bojang