Lamek Sereke

• Handled guest complaints quickly using tact and diplomacy, maintaining positive dining experiences for everyone.
• Welcomed restaurant guests with warm, polite and friendly smile, guiding customers to seating and providing menus.
• Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
• Maintained extensive knowledge of menu items and daily deals by communicating with chefs and bartenders.

- Delivered exceptional hospitality services to VIP guests at renowned venues such as Chelsea and Tottenham stadiums, ensuring a premium experience.

- Collaborated with specialized teams to manage and execute hospitality operations at Chelsea and Tottenham, maintaining efficient service in high-pressure environments.

- Adapted quickly to the dynamic demands of large-scale events, resolving issues promptly to ensure smooth operations at prestigious stadiums.

- Provided high-quality, personalized service in fast-paced environments, enhancing the overall experience for attendees at Chelsea and Tottenham stadiums, etc.

- Coordinated traffic management operations for major events at stadiums like StoneX and London Stadium, ensuring the safe and efficient flow of vehicles and pedestrians during high-attendance rugby and MLB events.
- Developed strong problem-solving skills by swiftly addressing traffic-related challenges and implementing solutions to maintain smooth operations during large-scale events.