Lameck Mwoyounazvo
Harrogate
Summary
Highly motivated and focused customer services officer with a passion for delivering excellent service. I have an ability to handle a high volume of customer service interactions while maintaining a high degree of professionalism and empathy. Seeking a customer service position where I can utilize my skills and contribute to customer satisfaction and expansion of business.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Transport Passenger Assistant
03.2023 - Current
- Ensured passenger safety by enforcing company policies and procedures.
- Improved customer satisfaction by giving timely, accurate information on travel schedules.
- Maintained cleanliness of the vehicle for a more comfortable journey to passengers.
- Assisted elderly and disabled passengers, improving their commuting experience.
Food and beverage assistant
Double Tree Harrogate Majestic and Spa
Harrogate, North Yorkshire
12.2022 - Current
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Assisted in inventory management for efficient stock control.
Waiter
Lanzerac Hotel and Spa
cape Town, South Africa
01.2011 - 11.2022
- Worked closely with marketing teams to understand and uphold the unique selling proposition of each product and service promoted effectively.
- Executed various marketing initiatives as per corporate direction; led to consistent branding across different platforms.
- Championed brand image by engaging with potential customers on a personal level.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
Sales clerk
Telone Zimbabwe
Mutare
01.2000 - 12.2009
- Increased customer satisfaction by providing prompt and courteous service.
- Maintained clean and organised sales floor for better shopping experience.
- Achieved daily sales goals with professional product presentation.
- Used POS system to process transactions, ensuring accurate billing.
Education
Bachelor of Arts Honours in Politics -
University of South Africa
01.2017 - 04.2018
Bachelor of Arts in International Studies - undefined
University of Stellenbosch
01.2011 - 04.2013
Skills
- Team collaboration
- Product knowledge
- Communication
- Appointment scheduling
- Customer care
- Personal skills
- Customer Service
- Responsible handling of a high volume of customer inquiries via phone and email
- Ensuring over 90 percent customer satisfaction based on post-interaction surveys
- Successfully resolving customer issues resulting in a decrease in customers asking to talk to the manager
- Multitasking
- Successfully managing multiple customer interactions with an average call handling time of 10 minutes
- Working to meet the schedule and responding to customer inquiries on time
- Working on a ticketing system resulting in timely response to customer emails
- Passenger management
Timeline
Transport Passenger Assistant
03.2023 - Current
Food and beverage assistant
Double Tree Harrogate Majestic and Spa
12.2022 - Current
Bachelor of Arts Honours in Politics -
University of South Africa
01.2017 - 04.2018
Waiter
Lanzerac Hotel and Spa
01.2011 - 11.2022
Bachelor of Arts in International Studies - undefined
University of Stellenbosch
01.2011 - 04.2013
Sales clerk
Telone Zimbabwe
01.2000 - 12.2009
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