lamar spencer
Dagenham,Beacontree
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
cashier/ waiter
mr smith
Dagenham, Beacontree
08.2022 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Practiced healthy and safety measures to comply with regulations.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
motor vehicle level 1, 2 diploma - motoe vehicle
New City Havering College
United kingdom 09.2020 - 06.2023
English 3, Maths functional skill obtained -
New City Havering College
United kingdom 09.2020 - 06.2023
Skills
- Complaint handling
- Physical strength
- Customer advising
- Customer relations
- Order taking
- Service knowledge
- Customer greeting
- Service upselling
- Identification checks
- Conflict resolution
- Product recommendations
- Extensive hospitality background
- Product inventory maintenance
- Efficient under pressure
- Menu knowledge
- Upbeat, outgoing and positive
- Highly responsible and reliable
- Interpersonal skills
Languages
English
Fluent
Hobbies
Enjoy learning about cars and other motor vehicles if runs i wish know how
Timeline
cashier/ waiter
mr smith
08.2022 - Current
motor vehicle level 1, 2 diploma - motoe vehicle
New City Havering College
09.2020 - 06.2023
English 3, Maths functional skill obtained -
New City Havering College
09.2020 - 06.2023
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