Lama Alkhunayn
Riyadh ,Kingdom of Saudi Arabia
Summary
Contracts Specialist with proven experience in contracts lifecycle management, procurement support, and governance processes within the banking sector. Progressed from Office Manager to a specialized contracts role, demonstrating strong capability in stakeholder management, compliance, confidentiality, and operational excellence. Achieved significant financial impact through contract renewals and supported senior leadership and committees in regulated, high-impact environments. Holds Certified Information Privacy Professional (CIPP) certification, supporting data protection and compliance requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contract Specialist
Riyad Bank
07.2023 - Current
- Manage and coordinate end-to-end contract lifecycle activities, including preparation, review, follow-ups, approvals, and renewals.
- Support procurement and contracting processes in alignment with internal policies, governance frameworks, and compliance requirements.
- Act as a key liaison between internal stakeholders, legal teams, procurement, and external vendors to ensure contractual clarity and alignment.
- Track contract status, expiries, amendments, and variations to ensure timely execution and risk mitigation.
- Prepare contractual documentation, summaries, and reports for management and committee review.
- Ensure proper documentation, confidentiality, and archiving of all contract-related records.
- Achieving cost savings exceeding SAR10 Million during 2025 contract renewals through effe coordination and optimization of contractua term.
Senior Customer Care Lab Supporting
King Faisal Specialist Hospital International Hold
05.2019 - 06.2023
- Coordinated call center and laboratory operations to ensure service quality and operational efficiency.
- Supervised documentation, reporting, and workflow organization.
- Trained staff on service standards and operational procedures.
- Contributed to improving patient satisfaction and service performance metrics.
Customer Services Coach
STC
02.2016 - 03.2019
- Coached and supervised teams of up to 60 employees, driving performance improvement and service quality.
- Supported the MySTC digital transformation project, assisting teams during implementation.
- Monitored KPIs, performance metrics, and provided corrective action plans.
Education
Social Service
Princess Nourah Bint Abdulrahman University
Riyadh 2016
Skills
- Contracts Lifecycle Management
- Procurement & Governance Support
- Stakeholder Management
- Committee & Executive Support
- Compliance & Documentation
- Operational Excellence
- Reporting & Coordination
- MS Office & ERP Systems
Languages
English
Upper Intermediate
B2
Certification
- CIPP
Timeline
Contract Specialist
Riyad Bank
07.2023 - Current
Senior Customer Care Lab Supporting
King Faisal Specialist Hospital International Hold
05.2019 - 06.2023
Customer Services Coach
STC
02.2016 - 03.2019
Social Service
Princess Nourah Bint Abdulrahman University