Lalithakrishna Prasad B M

· Maintaining customer satisfaction by identifying replacement parts or recommending retrofit of existing parts in a prompt and accurate manner as requested for unit operation Engage and interact with client decision makers through telephone and written communication to identify new and emerging business opportunities.

· Advising all personnel of any changes pertaining to Parts identification via written communication..

· Maintains excellent working knowledge of all computer programs related to Parts activity.

· Maintains current on product knowledge as it relates to their Parts ID job.

· Assuring that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification.

· Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified.

· Documents identification of parts to the customer via Salesforce software system.

· Customer requests are received via e-mail and phone in a fast-paced team environment. Logging into an alternating call system in a timely manner each day is critical for the successful operation of the team.

• Identifying continuous improvement opportunities within the Supply Chain network
• Managing project plans for cost reduction opportunities
• Authoring technical reports and presentations
• Supported the preparation of design development plans
• Worked in design activities involved with 3D CAD Modelling from Concept, Development through Prototyping and Production by the generation of Assembly Drawings, Detail Drawings

• Provided technical support for customer critical issues and prepared a Request for Proposal
• Gained customer acceptance by demonstrating cost reduction and operations improvements
• Played a key role in keeping service levels high by demonstrating excellent customer service through contact with consumers, internal stakeholders, and engineers
• Supported sales teams by providing pricing, contract negotiations, and sampling support
• Trained the customers on features and benefits of the new products during customer visits
• Ensuring delivery of a high-quality product and making reasonable adjustments where necessary

• Creation of 2D drawings from CAD to be maintained within internal audited ISO9001systems
• Used Solid Works and sheet metals for designing new products Developed test models for alternate designs and processing methods to ensure feasibility, new application possibility, and necessity of modification
• Developed and maintained project plans using MS Project for allocated tasks
• Undertaking simple draft stress calculations, weight calculations Specified system components and directed product modification to ensure conformance with engineering design and performance specifications
• Supported engineering designs through analysis and simulation
• Communicating with customers and suppliers to resolve design issues
• Research and design new products and system