Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Lalitha Athur

Kingsmead, Milton Keynes

Summary

PERSONAL PROFILE: I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Have more than 3 years of strong experience in the data entry and data administration and user acceptance testing. I am excellent in working with others to achieve a certain objective on time and with excellence. I have a great eye for detail, possess excellent interpersonal and communication skills, and enjoy overcoming challenges.

Overview

6
6
years of professional experience

Work history

Junior Data analyst

BP Pulse
10.2021 - 07.2022
  • Working with data on Excel Spreadsheets
  • Extracting data from different sources and adding data to spreadsheet
  • Raising the tickets and updating them
  • Preparing charts for day-to-day data working on different chargers
  • Identify and resolve issues
  • Analyse data to determine if there are outliers or data accuracy issues and work with related departments to make the corrections
  • Involved in report writing and business process development
  • Modified reports and make proper evaluations
  • Validated data to ensure the quality, validity and accuracy of content
  • Preparing dashboards

Business Support Administrator

Santander
08.2017 - 07.2020
  • Working on day-to-day customer complaints
  • Provide administration support in all 'Business to Business' interactions and correspondence for client facing requirements
  • Working on CRM systems to add and update customer details
  • Manage CRM systems and develop metrics to measure customer service success
  • Assist in the preparation of proposal documents, reports and business plans
  • Receive various customer's requests regarding their Payment Protection insurance complaint Which contains customer sensitive information
  • Validate these Information with the existing database systems in oracle to identify the customer is an existing one
  • The data we receive from various sources through emails and phone calls, we collate these Information with the help of backend database prior to deal with the customer request with the various Software we work on
  • Some complaints we correct based on different types of emails we received with the customer's information
  • I do data correction based on the complaints received
  • Usually, I use to update the customer portal based on the complaints received that data is stored in the backend data base
  • Assist in training staff members and new hires.

Admin Assistant

DRS
07.2016 - 06.2017
  • Use a variety of software packages (including Excel, Access and Power point) to manage data and produce documents and presentations
  • Write letters
  • Deal with telephone and email enquiries, using an email system (e.g., Outlook)
  • Photocopy and print various documents, sometimes on behalf of other colleagues
  • Organise and store paperwork, documents and computer-based information
  • Create and maintain filing and other office systems
  • Keep diaries and arrange appointments
  • Book meeting room and conference facilities
  • Liaise with staff in other departments and with external contacts.

Education

Master of Computer Application (Masters) -

Skills

  • Data Analysis Methods, Microsoft Word, PowerPoint and Outlook
  • Experience working on CRM systems
  • Good Knowledge in Excel Pivot tables, v-lookup
  • Ability of Data Management, Data Entry, Reconciling Data, typing and DB Administration, Data Processing and Productivity and Accuracy
  • Proficiency in MS Access, MS Word
  • Experience working in SAP environment on KPI/SLA
  • Strong organizational skills and ability to set priorities, manage time and multi-task
  • Ability to proactively find data quality issues and fix them

Accomplishments

  • Certified in Microsoft Office Specialist (MOS) Excel MO-200 Exam.

Timeline

Junior Data analyst

BP Pulse
10.2021 - 07.2022

Business Support Administrator

Santander
08.2017 - 07.2020

Admin Assistant

DRS
07.2016 - 06.2017

Master of Computer Application (Masters) -

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Lalitha Athur