Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Lalit Kumar

Romford

Summary

Organised and driven individual with strong aptitude for teamwork and time management, ensuring tasks are completed accurately and promptly. Proficient in maintaining inventory and handling goods safely, fostering seamless workflow in fast-paced environments. Ready to contribute to operational efficiency and success in team leading role.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

9
9
years of professional experience

Work history

Stower

Amazon
Tilbury, Thurrock
06.2023 - Current
  • Relocated inventory by hand to optimise warehouse operations
  • Followed safety guidelines when operating in hazardous environments.
  • Maintained cleanliness of work area, resulting in a safer working environment.
  • Improved warehouse efficiency by meticulously organising products.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Connected and disconnected hoses for materials transfer.
  • Optimised storage space utilisation by strategically placing items in the warehouse.

Barman

Fushifaru
Maldives
02.2020 - 12.2021
  • Boosted sales with effective upselling techniques.
  • Built rapport with regulars to encourage repeat business.
  • Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
  • Maintained ready supply of counter-top snacks for guests.
  • Served guests spirits, lagers and stouts at bar.
  • Checked IDs as required by law, maintaining legal compliance at all times.

Food and beverage supervisor

HOTEL CHANDIGARH BECKONS
Chandigarh, India
01.2018 - 01.2020
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Provided regular performance feedback to staff for their professional development.
  • Developed new beverage recipes for increased menu variety.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Increased team productivity with efficient work schedules and staff assignments.
  • Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
  • Planned staffing levels based on evolving service demands.
  • Established excellent rapport with customers via friendly and professional service.
  • Coordinated effectively with suppliers to ensure timely delivery of stock.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Led workforce training sessions for improved service delivery.

Food & Beverage BARMAN

HOTEL CHANDIGARH BECKONS
Chandigarh, india
08.2016 - 01.2018
  • Asset Review and Process Audit, Creation of SOP’s and Establishment of Brand Standards
  • Used polite and friendly communication skills to create a welcoming environment.
  • E – Marketing Solutions
  • Maximizes room sales and revenues for the hotel
  • Training & Development of the Front Office and Reservations Staff
  • Taking care of Guest Satisfaction survey system for the hotel
  • Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Office services
  • Knowledge of all outlets and departments of hotel
  • Performed opening and closing duties daily, ensuring readiness for trade.
  • Delivered prompt and efficient service to enhance customer satisfaction levels
  • Maintained ready supply of counter-top snacks for guests.
  • Supported serving staff with fast, accurate beverage preparation.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.

Six Month Job Training

JAYPEE RESIDENCY
01.2016 - 05.2016
  • Company Overview: 5 Star Business Hotel with 157 Keys and 4 different Banquet halls maximum capacities 600 up to & 1 board room
  • Maximizes room sales and revenues for the hotel
  • Ensure thorough product knowledge of all outlets and departments by all Front Office employees
  • Taking care of Guest Satisfaction survey system for the hotel
  • Serve best and quality service to guest
  • Try to learn maximum from all major department
  • 5 Star Business Hotel with 157 Keys and 4 different Banquet halls maximum capacities 600 up to & 1 board room

Education

High School -

BSC - HMCT

Technical University Jalandhar

Skills

  • Responsible for handling front office operations, training & development of staff
  • Assist with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division
  • Ensures annual review to accurately reflect any changes
  • Instill the Training philosophies of the company and work closely with the Training Manager developing Departmental Trainers, ensuring that all Managers and Supervisors take an active role in the training and development of employees
  • Supply chain coordination
  • Microsoft Office Suite
  • Supply chain management
  • Operational support
  • Critical-thinking
  • Computer literacy
  • Real-time supervision
  • Strategic thinking
  • Technical writing
  • Team building coordination

Languages

Hindi
Native
Punjabi
Native
English
Fluent

Timeline

Stower

Amazon
06.2023 - Current

Barman

Fushifaru
02.2020 - 12.2021

Food and beverage supervisor

HOTEL CHANDIGARH BECKONS
01.2018 - 01.2020

Food & Beverage BARMAN

HOTEL CHANDIGARH BECKONS
08.2016 - 01.2018

Six Month Job Training

JAYPEE RESIDENCY
01.2016 - 05.2016

BSC - HMCT

Technical University Jalandhar

High School -

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