Lakyani Karunadasa
Bulwell,Nottingham
Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by expertly resolving problems and quickly processing transactions. Experienced in opening and closing procedures for maximum security and compliance. Well trained in money handling, cash management, and banking regulations.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Banking assistant
Bank of Ceylon
Colombo, Sri Lanka, Sri Lanka
03.2013 - 03.2022
- Assisted customers with questions about products, services and terms.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Completed currency exchanges following current, accurate rates.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Inspected cheques and money orders to identify fraud markers.
- Assisted with integration of new practices, ensuring minimal impact on daily operations.
- Handled customer calls, emails and face-to-face enquiries daily.
- Issued certified cheques to serve customer needs.
- Maintained compliance with internal controls and CBSL banking regulations.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
Education
Certificate of Banking & Finance - Finance
Institute of Bankers in Sri Lanka
Colombo, Sri Lanka 09.2014 - 09.2016
Level A2 - French Language
Alliance française de Colombo
Sri LankaLevel N4 - Japanese Language
Japan-Sri Lanka Technical & Cultural Association
Sri LankaSkills
- Cross-selling expertise
- Meticulous attention to detail
- Analytical problem-solving
- Due diligence
- Interpersonal skills
- Customer service-oriented
- Forward-thinking
- Communication skills
Timeline
Certificate of Banking & Finance - Finance
Institute of Bankers in Sri Lanka
09.2014 - 09.2016
Banking assistant
Bank of Ceylon
03.2013 - 03.2022
Level A2 - French Language
Alliance française de Colombo
Level N4 - Japanese Language
Japan-Sri Lanka Technical & Cultural Association
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