LAKSHMI SOWJANYA VADDELLA
london,England
Summary
Customer Support Executive with extensive experience in managing high volumes of inquiries via email, chat, and phone. Expertise in order management, complaint resolution, and stakeholder coordination. Utilises ticketing systems for accurate data entry and documentation. Focused on enhancing customer satisfaction and implementing process improvements to optimise operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Executive
FLIPKART
Hyderabad, India
03.2021 - 11.2023
- Resolved customer complaints effectively, maintaining high satisfaction levels through proactive communication and support.
- Handled high volumes of customer inquiries with professionalism.
- Assisted customers via phone, email, and chat with delivery-related issues, including order tracking and shipment queries.
- Coordinated with delivery partners and internal teams to investigate missed deliveries and delayed shipments, ensuring timely resolutions.
- Provided updates to customers on order status and delivery schedules.
- Managed customer tickets and documented interactions in the support system accurately.
- Maintained service quality standards and adhered to service level agreements.
- Escalated complex cases to relevant departments for resolution.
- Identified recurring delivery problems, providing insights for process improvements to enhance overall service quality.
- Demonstrated strong communication and problem-solving skills in a dynamic environment.
Education
Master of technology - data analytics
BPP University
London, ENG01-2025
Bachelor in technology - information technology
JNTUK
kakinada01-2023
Skills
- Customer service and support
- Multichannel support
- Order management
- Ticketing systems
- Complaint resolution
- Data entry and documentation
- Problem solving
- Time management
- Stakeholder engagement
- Microsoft Office Suite
Certification
- Hackathon Champion: Led a team of 5 to win a company-wide Hackathon on RoleBased Access System Application.
- Technical Certifications: Completed certifications from Hacker Rank in Python, Go, Java, and SQL.
Timeline
Customer Support Executive
FLIPKART
03.2021 - 11.2023
Master of technology - data analytics
BPP University
Bachelor in technology - information technology
JNTUK