Lakshminarayan Kalpattu Narasimhan

• Drive the Forecasting, revenue, margin, delivery for key insurance accounts across the UK
• As an Assurance Director, perform delivery & program assurance for Guidewire Claims Transformation program for a key insurance client
• Create & present key proposals for legacy transformation, target operating model to C-Suite & Business leads
• As the Head of Solutions, work with the team to generate new ideas and convert them to workable transformation solutions
• Conduct Audits and present key improvements across the portfolio

Key Accomplishments

• Successfully created a robust Program Assurance Framework and trained the team accordingly
• Performed audit for a key insurance account and provided a ‘GO GREEN’ plan much to the satisfaction of the client, thereby retaining revenue and generating new business
• Resolved client escalation successfully and prevented the closure of a key healthcare customer in the UK & South Africa.

• Work with C-suite and Heads of business lines to manage Program Roadmap, Plans and Dependencies to enable smooth delivery
• Conduct regular briefings, fortnightly, quarterly service review meetings to internal & external stakeholders
• Accountable for delivering 30+ projects under BFS domain across multiple service lines
• Work with Product Owner in strategic planning, addressing stakeholder commitments
• Responsible for Setting up POD teams and Agile Coaching
• As part of the management team of head of IT, understand and align services with client’s strategy
• Foresee and align people, process, and infrastructure in line with the changing strategic requirements
• Develop processes and standards for project execution and control across multiple projects
• Process Consulting, running workshops, proposal presentations, responses to stakeholders
• Demand/Supply Management for the entire portfolio level
• Build Governance/Reporting processes and tools for effective Risk Management and Value Delivery
• Define Organization structure, roles and responsibilities and performance objectives
• Work with IT Procurement, Vendor Management, Business team in negotiations & construct contracts including Scope, Pricing Model, Operating Model and SLAs

Key Accomplishments

• Successful in Program Managing the UK&I portfolio worth USD 11.8M across business lines
• Successful in managing delivery as Engagement delivery lead for Application development service line across NA, UK&I, India – USD 13.6M
• Built & streamlined services and functions as part of a legacy transformation programme resulting in direct cost save of $3.6M YOY, reduction of Time-to-Market/deployment cycle by 30%
• Successfully established and restructured onsite/offshore ratio from 50:50 to 28:72 resulting in direct cost saving of approx
• 2.8M YOY for business and increased team availability from 12 hours to 16 hours
• Effective Stakeholder management retaining $8.5M worth of business
• Key in transforming T&M engagement to Managed Services engagement reducing the risk of delivery, 14% save in engagement cost, reduction of attrition from 22% to 7%
• Improved profitability of the current engagement by 6.3% by managing cost, boosting productivity by effectively training, resource rotation & mentoring team at various levels
• Crossed the target by 11% for the current year and 8% ~ 10% for 3 years (2018, 2019, 2020) through effective management of Revenue & Forecasting
• Recent commercial wins range from $600K to $3.7M (2021 - $7.3M)

• Budget planning/Manage financials that includes forecasting and portfolio financial management
• Work closely with the Client Management team and report to the Managing Director of the client Organization
• Demand & Supply management including on-boarding, mentoring, training, objectives setting and performance assessment
• Responsible for continuous improvement & strategic initiatives
• Responsible for managing the team and work individually across various projects & service lines
• Responsible for managing client relationship and Onsite/Offshore delivery management

Key Accomplishments

• Received ‘Excellence in IT delivery - 2015’ by NOA (UK) & ‘Best-in-class delivery’ & ‘World class Delivery’ awarded within Cognizant
• Awarded as ‘Idea Champion’ for successfully practicing ‘Managed Innovation’
• Played a significant role in winning a Multiyear Managed services contract worth $12M
• Successfully completed ‘Mastering the Integrated program’ from Stanford University
• End-to-End platform wide services provided with a healthy onsite/offshore ratio of 20:80
• Provided 7% ~ 9% YOY productivity improvement by introducing automation & skill rotation
• Introduced key process controls to ensure zero deficiency in production
• Established & managed team from inception all the way to peak team size of 87
• Successfully created Self- Evolving teams for each service area over a period of 13 years
• Formed the Quality Audit review team and established ‘Stage-gates’ to prevent leakage of defects in the production system
• Exceeded all CIO Scorecard Objectives for over 6 years in a row.