LAKSHIT UNIYAL
London,United Kingdom
Summary
Accomplished professional with expertise in POS & cash handling, data analysis & reporting, and employee engagement & retention. Demonstrates strong team leadership and problem-solving skills, with a proven track record in recruitment & onboarding support and driving sales & business growth. Proficient in Workday HR software, Bizimply for staff scheduling & workforce management, and the Microsoft Office Suite.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Team Leader
Pret A Manger
London, United Kingdom
03.2023 - 04.2025
- Played key role in improving customer loyalty, resulting 20% increase in repeat visits.
- Contributed to 15% month-over-month sales growth by working closely with the team to deliver excellent service.
- Trained and supported new team members, including onboarding and daily coaching.
- Participated in hiring support and staff scheduling.
- Delivered tasks successfully within tight deadlines.
Team Member
Pret A Manger
London, United Kingdom
11.2022 - 03.2023
- Awarded the 'Mystery Shopper Incentive' and 'Outstanding Service Card' twice, each valued at £100, for delivering outstanding customer service and exceeding performance expectations.
- Managed cash transactions and processed payments accurately, ensuring efficient order handling and financial accuracy.
- Achieved efficient workflow with proper time management.
Education
Master of Arts - Human Resource Management & Development
Middlesex University
09.2022 - 09.2023
Bachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management Kurukshetra
Kurukshetra, India 07.2018 - 08.2022
Skills
- POS & Cash Handling
- Data Analysis & Reporting
- Employee Engagement & Retention
- Team Leadership
- Problem-Solving & Adaptability
- Recruitment & Onboarding Support
- Sales & Business Growth
- Workday HR Software
- Bizimply (Staff Scheduling & Workforce Management)
- Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Team Leader
Pret A Manger
03.2023 - 04.2025
Team Member
Pret A Manger
11.2022 - 03.2023
Master of Arts - Human Resource Management & Development
Middlesex University
09.2022 - 09.2023
Bachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management Kurukshetra
07.2018 - 08.2022
Accomplishments
- Mystery Shopper Incentive Award (£100) – Pret A Manger, London
I was awarded for delivering exceptional customer service and consistently meeting high service standards. - Outstanding Service Card (£100) – Pret A Manger, London
Recognised for consistently exceeding performance expectations and delivering exceptional customer experiences.
Languages
English
Fluent
Hindi
Native
References
Available upon request
Internship
Neartax, Remote, United Kingdom, April 2023 - September 2023
- Conducted regular internal audits of HR practices ensuring conformity with standards.
- Supported day-to-day HR tasks including data entry, document preparation, and employee file management.
- Assisted in recruitment activities by screening CVs, shortlisting candidates, and coordinating interviews.
- Learned about remote team dynamics, employee engagement strategies, and digital HR practices.
Hyatt Regency, Delhi, India, July 2019 - October 2019
- Assisted with daily check-ins and check-outs, handling over 50 guests per shift.
- Helped coordinate communications and small internal projects, including reviewing documentation.
- Learned the importance of clear policies, proper training, and guest/staff satisfaction from a management point of view.
Certification
Associate Member (Assoc CIPD), CIPD – Awarded February 2024 | Membership No: 8664659
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