Laknakumar Shanmugam

Highly experienced Technical Specialist from EON with 16 years of dedicated expertise in the metering field, including installation, maintenance, and technical support for a wide range of metering systems (electricity, gas). Proven track record in leading technical teams, ensuring regulatory compliance, and delivering reliable and accurate metering solutions in both residential and commercial settings.

Strong leader with experience managing and supervising my own technical team, overseeing daily operations, workload planning, and performance development to maintain high standards of safety, accuracy, and efficiency. Recognised for strong leadership, hands-on problem-solving, and a commitment to delivering high-quality technical service and support.

Experienced in conducting detailed investigations into metering issues, tampering, energy theft, and system faults for both gas and electric, with a strong focus on safety, integrity, resolution, and auditing. Adept at fault diagnosis, system upgrades, efficiency, and continuous improvement.

Strong communicator with a customer-focused approach, experienced in handling technical queries, resolving complaints, and delivering clear explanations to both technical and non-technical audiences.

As a Senior Travel Consultant, I played a pivotal role in designing and managing complex travel plans for both leisure and corporate clients. With a strong emphasis on personalized service, my responsibilities extended from initial consultation to post-travel support, ensuring a seamless and memorable experience for every client.

• Consulted with clients to understand travel preferences, budgets, and special requirements, tailoring itineraries accordingly.
• Coordinated end-to-end travel arrangements including flights, accommodation, ground transportation, tours, and travel insurance.
• Managed VIP and high-net-worth accounts, ensuring premium service and discretion.
• Provided expert advice on travel documentation, visa requirements, and health regulations.
• Negotiated with airlines, hotels, and tour operators to secure competitive pricing and exclusive offers.
• Handled last-minute changes, cancellations, and emergencies with calm efficiency, providing 24/7 client support when needed.
• Trained and mentored junior consultants, supporting team development and knowledge sharing.
• Maintained up-to-date knowledge of global travel trends, safety advisories, and new destinations.
• Used GDS platforms ( Amadeus, Sabre, Galileo) and CRM tools for efficient itinerary planning and customer communication.