La’Keisha Drinkwater
Nottingham,England
Summary
Ambitious professional with keen ability to inspire teams and drive sales growth. Strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.
Overview
9
9
years of professional experience
Work History
Sales Manager
Lastresort4u
Nottingham, England
11.2019 - Current
- Handled online daily quotes for car part sales through a online platform
- Dealt with incoming and outgoing calls daily
- Communicated effectively with customers, determining needs, providing recommendations and upselling services.
- Generated company growth for 5 consecutive years through market expansion and sales.
- Collected customer and market feedback and reported information to company leadership.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Held weekly one-on-one meetings to review performance, set goals and provide customised coaching.
- Facilitated positive purchasing decisions by
- Sharing product knowledge with customers
- And making personal recommendations.
SALES LEAD GENERATOR
ARC MOBILES
Nottingham, England
03.2022 - 03.2023
- Optimised CRM systems ensuring accurate tracking of lead data for improved follow-ups.
- Achieved improved client outreach with efficient cold calling techniques.
- Negotiated deals with prospective customers converting them into valuable clients efficiently.
- Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
- Contacted and converted potential customers via telephone
- Influenced key decision-making with my team leader within our weekly meetings .
- Achieved daily call targets that were set in the morning brief
- Up sold our mobile contracts to customers daily leading into new customers being brought on board
NHS FOOD SERVICE ASSISTANT
Barker Ross
NOTTINGHAM, England
12.2019 - 12.2020
- Kept kitchen equipment clean and organised, maintained optimal functionality.
- Enhanced customer satisfaction by providing excellent food service.
- Prepared hot and cold meals to cater to diverse customer preferences.
- Trained new staff members, increased team efficiency.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Familiarised self with new menu items quickly, offered better recommendations to customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Business Administration Apprenticeship
Bits at micks
Nottingham , England
07.2018 - 11.2019
- Assisted team members and customers regarding stock and inventory queries.
- Handled online daily quotes for sales on a online platform
- Dealt with incoming and outgoing calls daily
- Provided excellent leadership skills to maintain steady and productive operations.
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
- Utilised effective upselling techniques to increase customer interest.
- Offered thorough support knowledge aiding team assignments and deliverables.
- Utilised practical communications skills to maintain and build positive client relationships.
- Monitored system functioning closely, troubleshooting and resolving issues.
- Assisted in developing advertising and marketing strategies across social media platforms.
- Coordinated cost-effective solutions across teams, significantly reducing production errors.
- Increased site traffic through targeted marketing and social media campaigns.
Door to Door Salesperson
Zenith
Nottingham , England
01.2018 - 06.2018
- Carefully managed customer expectations, clearly explaining product benefits and capabilities.
- Managed door-to-door selling across expanding locations, maximising product reach and profit potential.
- Used outstanding negotiation and persuasive communication skills to effectively close high-value sales opportunities.
- Handled customer objections calmly and professionally, maintaining brand reputation.
- Utilised keen organisation and time management skills to achieve daily pitching targets.
- Covered vast sales areas efficiently, maximising brand and product marketing potential.
- Maintained up-to-date client and customer databases for clear reference and records.
Warehouse Apprenticeship
AMI Medical Ltd
Nottingham, England
09.2017 - 01.2018
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Sustained standing posture for long period of time
- Cleaned and maintained warehouse in compliance with safety standards.
- Maintained cleanliness and organisation of warehouse.
- Followed verbal and written directions with accuracy.
- Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Assisted Warehouse Manager with postage duties during busy periods, developing new skills in producing labels online while boosting warehouse efficiency.
- Selected appropriate cleaning chemicals and supplies to complete tasks.
- Recognised and reported defective material and equipment to Warehouse Manager.
Gym Assistant (Work Experience)
YMCA
Nottingham , England
05.2016 - 05.2016
- Greeted customers warmly and professionally, upkeeping positive gym reputation.
- Supported customers in planning gym-based exercise programmes, targeted to varying needs.
- Maintained spotlessly clean, tidy gym floor environments, upholding exceptional brand standards.
- Provided customer advice on safe weights use, minimising risk of error or injury.
- Built and nurtured professional customer relationships, enhancing positive gym experiences.
- Consistently adhered to health and safety guidelines, prioritising customer welfare and wellbeing.
- Ensured faultless customer service throughout gym visits, in line with company brand values.
- Sanitised equipment after customer use to maintain safe, hygienic training environments.
- Quickly cultivated customer relationships through friendly, helpful and attentive service.
- Checked lockers and changing rooms for unclaimed belongings, handing items to reception for safekeeping.
Education
Highfield Level 2 Distinction - Customer Service Practitioner
Webs Training Ltd
Nottingham, EnglandLevel 2 Functional Skills - Mathematics
Webs Training Ltd
Nottingham, EnglandFunctional Skills Level 1 - Information and Communication Technology (ICT)
Webs Training Ltd
Nottingham, EnglandHighfield Level 2 Diploma - Business Administration
Webs Training Ltd
GCSEs -
Djanogly City Academy
Nottingham, EnglandSkills
- Compelling leadership skills
- Product knowledge
- Sales process
- Customer rapport
- Communication and engagement techniques
- Excellent communication skills
- Knowledge of Microsoft software
- Multitasking and prioritisation
- Polite client care
- Call handling
Custom
other
Timeline
SALES LEAD GENERATOR
ARC MOBILES
03.2022 - 03.2023
NHS FOOD SERVICE ASSISTANT
Barker Ross
12.2019 - 12.2020
Sales Manager
Lastresort4u
11.2019 - Current
Business Administration Apprenticeship
Bits at micks
07.2018 - 11.2019
Door to Door Salesperson
Zenith
01.2018 - 06.2018
Warehouse Apprenticeship
AMI Medical Ltd
09.2017 - 01.2018
Gym Assistant (Work Experience)
YMCA
05.2016 - 05.2016
Highfield Level 2 Distinction - Customer Service Practitioner
Webs Training Ltd
Level 2 Functional Skills - Mathematics
Webs Training Ltd
Functional Skills Level 1 - Information and Communication Technology (ICT)
Webs Training Ltd
Highfield Level 2 Diploma - Business Administration
Webs Training Ltd
GCSEs -
Djanogly City Academy
Similar Profiles
Jessica BrownJessica Brown
Healthcare assistant at NhsHealthcare assistant at Nhs
Desmond DuruDesmond Duru
Basketball player at Kings BasketballBasketball player at Kings Basketball
Paul SeniorPaul Senior
Online shopper at SainsburysOnline shopper at Sainsburys
Gloria I DiazGloria I Diaz
Sales Manager at A1 Americas Security GroupSales Manager at A1 Americas Security Group
Pete MaldonadoPete Maldonado
Sales Manager at Barebottle Brewing CompanySales Manager at Barebottle Brewing Company