Lai Yin Lam
SWINDON,Wilts
Summary
Offering strong interpersonal skills and friendly, approachable demeanour. Knowledgeable about customer service, team collaboration, and maintaining clean, welcoming environment. Ready to use and develop communication, organisational, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Hawker Control Officer
Hong Kong Government
, Hong Kong
07.2016 - 12.2024
- Performed hawker control duties including arrests, seizures and disposals of seized articles and hawker paraphernalia
- Kept markets, hawker bazaars and areas maintained by Hawker Control Teams
- Undertook anti-litter duties including issue of fixed penalty notice
- Undertook duties relating to illegal shop extension
Club Supervisor
Kai Shing Management Services Limited
, Hong Kong
07.2015 - 06.2016
- Implemented company policies effectively, maintained high standards of service delivery
- Assisted Clubhouse Manager to ensure smooth and efficient operation of a sizable residential clubhouse, including regular facility checking and reservation handling
- Supervised and provided guidance to sub-ordinates and team members
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates
Assistant Club Supervisor
Kai Shing Management Services Limited
, Hong Kong
08.2014 - 06.2015
- Implemented company policies effectively, maintained high standards of service delivery
- Assisted Clubhouse Manager to ensure smooth and efficient operation of a sizable residential clubhouse, including regular facility checking and reservation handling
- Supervised and provided guidance to sub-ordinates and team members
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates
Education
Higher Diploma - Hotel and Catering
Hong Kong Institute of Vocational Education
Hong Kong 09/2007 - 07/2009
Skills
- Time management
- Outdoor work experience
- Basic accounting
- Records keeping
- Customer Service
- Food hygiene standards
Affiliations
- Table Tennis
- Hiking
- Basketball
Certification
- Driving License（Cars Cat B Auto）
- Foundation Certificate in Plant-Based Nutrition and Food Therapy with Distinction, The University of Hong Kong School of Professional and Continuing Education
- Level 3 Certificate in Accounting with Pass, LCCI
Languages
English
Elementary
Timeline
Assistant Hawker Control Officer
Hong Kong Government
07.2016 - 12.2024
Club Supervisor
Kai Shing Management Services Limited
07.2015 - 06.2016
Assistant Club Supervisor
Kai Shing Management Services Limited
08.2014 - 06.2015
- Driving License（Cars Cat B Auto）
- Foundation Certificate in Plant-Based Nutrition and Food Therapy with Distinction, The University of Hong Kong School of Professional and Continuing Education
- Level 3 Certificate in Accounting with Pass, LCCI
Higher Diploma - Hotel and Catering
Hong Kong Institute of Vocational Education
09/2007 - 07/2009
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