LAI YAN CHOI
Manchester,UK
Summary
Dedicated professional with strong leadership skills and a proven ability to provide exceptional administrative support. Demonstrates a willingness to learn and adapt, ensuring continuous improvement in health and safety competence. Committed to leveraging expertise to contribute effectively to organisational goals.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Property Officer
Mass Transit Railway Corporation Limited
Hong Kong
09.2020 - 09.2024
- Collaborated with contractors and residents to complete building inspection programme in four months
- Ensured that building facilities are well-maintained and that contractors working on-site are provided with a safe and healthy work environment.
- Monitored the performance of security and cleaning contractors in residential to ensure service quality and adherence to contractual obligations.
- Proactively address resident feedback and complaints by thoroughly analyzing the issues, proposing effective and practical solutions, and ensuring timely implementation to enhance resident satisfaction and maintain positive relationships.
Customer service officer
Daikin Air-conditioning (Hong Kong) Limited
Hong Kong
10.2019 - 08.2020
- Handled customer calls efficiently, addressed inquiries with accuracy, and arranged maintenance appointments to meet client needs. Maintained a high level of performance during peak summer months, managing an average daily call rate of 80%.
- Developed a thorough understanding of air conditioning components and provided clients with accurate and detailed quotations for parts, ensuring high levels of customer satisfaction and efficiency in service delivery.
Shopping Mall Customer Service Officer
Dragon Guard Security Limited
Hong Kong
02.2017 - 10.2019
- Delivered high-quality customer service by assisting visitors with inquiries, resolving complaints efficiently, and coordinating with tenants and vendors to enhance the overall shopping experience.
- Provided prompt assistance to injured pedestrians within the mall premises, ensuring their safety and coordinating with medical and security teams for immediate support.
- Ensured effective shopping mall management by facilitating clear and timely communication with various departments, including cleaning, security, and maintenance teams.
Education
Diploma of Higher Education - Tourism and MICE
Hong Kong Institute of Vocational Education
Hong Kong 09.2013 - 07.2016
Secondary Education -
CCC Yen Ching College
Hong Kong 09.2006 - 07.2012
Skills
- MS Office Suite
- Willingness to learn
- Health and safety competence
- Administrative support
Languages
English
Intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Property Officer
Mass Transit Railway Corporation Limited
09.2020 - 09.2024
Customer service officer
Daikin Air-conditioning (Hong Kong) Limited
10.2019 - 08.2020
Shopping Mall Customer Service Officer
Dragon Guard Security Limited
02.2017 - 10.2019
Diploma of Higher Education - Tourism and MICE
Hong Kong Institute of Vocational Education
09.2013 - 07.2016
Secondary Education -
CCC Yen Ching College
09.2006 - 07.2012
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